Assistant Store Manager — Ethical Beauty Leader

THE BODY SHOP; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Body Shop in the Birmingham area is seeking an Assistant Store Manager to drive the store and team toward retail excellence and strong sales results. You will share responsibility with the Store Manager for delivering outstanding customer service and managing day-to-day operations on the shop floor.

We look for experience in a customer service/beauty environment, strong leadership, and the ability to analyze performance to improve the commercial side of the store.

Qualifications

• Experience in customer service/beauty environment with sales targets.
• Knowledge of shop operation processes.
• Proven track record of leading a team to drive sales.

Responsibilities

• Coach the team to deliver exceptional customer service in partnership with the store manager.
• Oversee store operations to ensure harmony and efficiency on the shop floor.
• Lead and motivate the team to meet or exceed sales targets and drive loyalty to the brand.
• Communicate effectively with customers, colleagues and management to resolve issues quickly.

Skills

Customer service

Retail sales leadership

Team leadership

Communication skills

IT skills

Job description

The Body Shop in the Birmingham area is seeking an Assistant Store Manager to drive the store and team toward retail excellence and strong sales results. You will share responsibility with the Store Manager for delivering outstanding customer service and managing day-to-day operations on the shop floor.

We look for experience in a customer service/beauty environment, strong leadership, and the ability to analyze performance to improve the commercial side of the store.