Beauty Retail Leader: Customer Experience Champion

The Body Shop International Limited; England; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Body Shop is seeking an Assistant Store Manager to share responsibility with the Store Manager for driving store performance and delivering retail excellence. You will coach the team, ensure exceptional customer service, and manage day-to-day operations to achieve sales targets.

We look for experience in customer service/beauty with sales targets, solid knowledge of shop operations, and the ability to lead and motivate a team.

Qualifications

• Experience in customer service/beauty with sales targets.
• Knowledge of retail shop operations.
• Proven ability to drive sales via team leadership.
• Willingness to work flexible hours including weekends.
• Good IT skills and strong communication.

Responsibilities

• Coach the team to achieve outstanding customer service standards in partnership with the store manager.
• Oversee store operations and commercial practices both front and back of house, maintaining harmony and efficiency on the shop floor.
• Lead a customer-focused store experience on a day-to-day basis and develop consumer loyalty for The Body Shop.
• Monitor and analyze performance to help manage the commercial side of the store and meet sales targets.
• Coordinate between customers, team and the manager to ensure smooth daily operations.

Skills

Customer service

Beauty environment

Shop operations

Sales leadership

Problem solving

IT skills

Communication

Flexible hours

Job description

The Body Shop is seeking an Assistant Store Manager to share responsibility with the Store Manager for driving store performance and delivering retail excellence. You will coach the team, ensure exceptional customer service, and manage day-to-day operations to achieve sales targets.

We look for experience in customer service/beauty with sales targets, solid knowledge of shop operations, and the ability to lead and motivate a team.