Retail Associate (24 hours) - Bicester Village

New Balance; Bicester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Generous staff discount

Great development opportunities

Flexible uniform package

Job summary

New Balance is seeking friendly retail associates to engage, excite, educate and entertain customers from the moment they walk through the door. We value passion for sport, strong customer service and a team mindset in our stores.

Join a brand that offers competitive pay, a Retail Bonus Scheme, generous staff discount and clear development opportunities across our European locations. You will deliver exceptional service, follow company policies and maintain health and safety standards while

Qualifications

• Demonstrate customer service skills
• Retail and sales passion
• Ability to learn and adapt
• Effective communication
• Flexible weekends/holidays

Responsibilities

• Achieve personal KPIs and contribute to store performance
• Deliver total customer satisfaction across the end-to-end journey
• Help keep the store commercial following company guidelines
• Adhere to company policies and procedures
• Maintain health, safety, and environmental standards
• Perform other duties as required by management

Skills

Team Player

Customer service

Retail passion

Desire to learn

Basic maths

Communication

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package