Retail Associate (30 hours) - Gunwharf Quays

New Balance; Portsmouth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across.

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance is hiring associates to engage, excite, educate and entertain customers in our Portsmouth store, delivering an outstanding in-store experience from the moment they enter.

Join a growing brand with development opportunities, a supportive team, and benefits like staff discounts and a bonus scheme; be part of a European retail network and help drive sales while upholding our standards and policies.

Qualifications

• Customer-oriented attitude with focus on satisfaction.
• Ability to perform basic maths and operate in a retail environment.
• Strong communication skills and teamwork.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction through end-to-end journey.
• Help maintain a commercially focused store following guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety and environmental standards in store.
• Perform other duties as required by management.

Skills

Team Player

Customer service

Retail & sales

Learnability

Communication

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learnAbility to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package