Retail Assistant Manager - Lead Sales & Store Experience

CLARK'S; West Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

Clarks is seeking an Assistant Manager to support the Store Manager in delivering exceptional customer service and achieving store targets. You will lead a sales team, coach colleagues, and ensure the floor remains a welcoming space for customers.

With hands-on leadership, you will drive sales, manage day-to-day operations, and contribute to product training to maintain a high-performance team and store standards.

Qualifications

• Proven retail management experience and track record of achieving targets.
• Strong coaching and communication skills.
• Organised, adaptable and able to balance results with a welcoming customer environment.

Responsibilities

• Demonstrate excellent selling behaviours and lead the sales team to meet KPIs.
• Support Store Manager to engage, coach and develop the team to hit targets.
• Oversee the sales floor and maintain a welcoming shopping environment.
• Utilise CSAT insights to identify actions to improve customer experience.
• Support store operations and Visual Merchandising to uphold standards.
• Upskill product knowledge to drive sales and educate the team.
• Organise and prioritise tasks to meet business needs while protecting sales and service.
• Provide regular feedback to motivate the team and improve performance.

Skills

Leadership

Coaching

Communication

Customer focus

Retail operations

Visual Merchandising

Tools

POS systems

Job description

Clarks is seeking an Assistant Manager to support the Store Manager in delivering exceptional customer service and achieving store targets. You will lead a sales team, coach colleagues, and ensure the floor remains a welcoming space for customers.

With hands-on leadership, you will drive sales, manage day-to-day operations, and contribute to product training to maintain a high-performance team and store standards.