Retail Assistant Head Coach — Lead an Elite Store Team

Nike Inc; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Monthly bonus payments

Employee discounts

Benefits package

Pension & Share scheme

Staff training and development

Career progression opportunities

DE&I focus

Staff dress code

Access to sports activities

Nike moments

Job summary

Nike Selfridges is seeking an Assistant Head Coach to lead a high-performing retail team and deliver exceptional shopping experiences. You will support the Head Coach, coach and develop staff, and drive store performance across multiple departments in a fast-paced environment.

The role requires retail leadership experience, strong English skills, and a passion for sport and NIKE brand standards. Expect a dynamic, inclusive culture with ample development opportunities and staff benefits.

Qualifications

• Extensive retail leadership experience.
• Excellent customer service mindset.
• Strong command of English, written and spoken.

Responsibilities

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence.
• Coordinating, supporting and supervising a diverse team and ensuring a productive work atmosphere.
• Implementing operational processes to reach sales targets and improve consumer satisfaction.
• Overseeing departments such as Commercial, Athlete and Consumer Experience.
• Supporting Nike's store strategy in areas like sustainability, membership and digital services.
• Providing reports about store activities, local marketplace and consumer insights.
• Ensuring NIKE standards and guidelines are followed.
• Collaborating with business partners across stores and HQ.

Skills

Leadership

Customer service

English (written/spoken)

Team coaching

Communication

Job description

Nike Selfridges is seeking an Assistant Head Coach to lead a high-performing retail team and deliver exceptional shopping experiences. You will support the Head Coach, coach and develop staff, and drive store performance across multiple departments in a fast-paced environment.

The role requires retail leadership experience, strong English skills, and a passion for sport and NIKE brand standards. Expect a dynamic, inclusive culture with ample development opportunities and staff benefits.