Assistant Head Coach (Assistant Store Manager) - Nike Selfridges

Nike Inc; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Monthly bonus payments

Employee discounts

Benefits package

Pension & Share scheme

Staff training and development

Career progression opportunities

DE&I focus

Staff dress code

Access to sports activities

Nike moments

Job summary

Nike Selfridges is seeking an Assistant Head Coach to lead a high-performing retail team and deliver exceptional shopping experiences. You will support the Head Coach, coach and develop staff, and drive store performance across multiple departments in a fast-paced environment.

The role requires retail leadership experience, strong English skills, and a passion for sport and NIKE brand standards. Expect a dynamic, inclusive culture with ample development opportunities and staff benefits.

Qualifications

• Extensive retail leadership experience.
• Excellent customer service mindset.
• Strong command of English, written and spoken.

Responsibilities

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence.
• Coordinating, supporting and supervising a diverse team and ensuring a productive work atmosphere.
• Implementing operational processes to reach sales targets and improve consumer satisfaction.
• Overseeing departments such as Commercial, Athlete and Consumer Experience.
• Supporting Nike's store strategy in areas like sustainability, membership and digital services.
• Providing reports about store activities, local marketplace and consumer insights.
• Ensuring NIKE standards and guidelines are followed.
• Collaborating with business partners across stores and HQ.

Skills

Leadership

Customer service

English (written/spoken)

Team coaching

Communication

Job description

Assistant Store Manager (Assistant Head Coach) - NIKE Selfridges

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions:, an Assistant Store Manager is called "Assistant Head Coach"

As an Assistant Head Coach you are:

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.
• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing).
• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity.
• Overseeing various departments such as Commercial, Athlete and/or Consumer Experience.
• Supporting Head Coach in implementing NIKE's strategy in your store (e.g. sustainability, membership, digital services).
• Providing reports about store activities, local marketplace and consumer insights.
• Ensuring that the store complies with all NIKE standards and guidelines.
• Cooperating with your business partners across stores and HQ.

What you get:

• Attractive salary that evolves with the market and experience.
• Opportunity on receiving monthly bonus payments.
• Attractive online and in-store employee discounts.
• Attractive Benefits Package, Pension & Share scheme.
• Exciting development and career opportunities.
• Regular training on leadership, sales and products.
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
• Staff dress to represent NIKE and foster our team spirit.
• Access to sports activities.
• Opportunities to participate in unique NIKE moments.

What you bring:

• A passion for NIKE and/or love of sport.
• Some experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Qualifications:

• Extensive retail experience including experience in management.
• Enthusiasm and passion about sports and / or sports fashion.
• Availability to work evenings and weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission "To bring inspiration and innovation to every athlete in the world."?