Assistant Head Coach - Store Leadership & Customer Experience

NIKE, Inc.; City of Westminster; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Pension & Share scheme

Leadership training

Job summary

Nike, Inc. in the United Kingdom is seeking a store leadership professional to drive a great shopping experience and service excellence for our consumers.

You will coordinate a diverse team, recruit and develop talent, and implement processes to boost sales, efficiency, and consumer satisfaction. The role requires extensive retail leadership experience, a passion for sport, and the ability to coach a strong team.

Qualifications

• Extensive retail experience including management experience.
• Passion for sports and / or sports fashion.
• Willingness to work evenings and weekends.
• Excellent English language skills (written and spoken).
• Ability to coach and develop a strong team.

Responsibilities

• Partner with Head Coach to create a unique shopping experience and deliver service excellence to our consumers.
• Coordinate, support and supervise a diverse team and ensure an excellent work atmosphere.
• Implement operational processes and tools to reach sales targets, optimize services and improve consumer satisfaction.
• Oversee departments such as Commercial, Athlete and Consumer Experience.
• Provide reports about store activities, local marketplace and consumer insights.
• Ensure store complies with Nike standards and guidelines.
• Collaborate with business partners across stores and HQ.
• Demonstrate passion for Nike and sport.

Skills

Retail leadership

Customer service

Communication

Team development

Shift work

Job description

Nike, Inc. in the United Kingdom is seeking a store leadership professional to drive a great shopping experience and service excellence for our consumers.

You will coordinate a diverse team, recruit and develop talent, and implement processes to boost sales, efficiency, and consumer satisfaction. The role requires extensive retail leadership experience, a passion for sport, and the ability to coach a strong team.