Store Coach: Lead a High-Impact Retail Team

Nike Inc; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Bonus payments

Staff discounts

Pension plan

Career development

DEI-focused culture

Job summary

Nike Inc. is seeking a Store Leader (Head Coach) to drive exceptional consumer experiences in our NIKE Retail Stores in London. You will coach the team to deliver premium service, manage daily operations, and ensure brand standards are met across product journey, inventory, and digital services.

You will lead hiring, scheduling, and development of staff, while fostering a positive NIKE culture. A passion for sport and strong English communication are essential for success.

Qualifications

• Demonstrated leadership in retail with a track record of delivering store targets.
• Excellent English communication, written and spoken.
• Strong customer service ethos with coaching ability.

Responsibilities

• Lead and motivate the store team to achieve sales targets (including digital services and visual merchandising).
• Oversee hiring, onboarding, and scheduling for the store team.
• Ensure compliance with Nike standards and collaborate with partners across stores and HQ.
• Utilize data and feedback to improve the customer journey and store performance.

Skills

Leadership

Customer service

Communication

Coaching

Tools

POS systems

Job description

Nike Inc. is seeking a Store Leader (Head Coach) to drive exceptional consumer experiences in our NIKE Retail Stores in London. You will coach the team to deliver premium service, manage daily operations, and ensure brand standards are met across product journey, inventory, and digital services.

You will lead hiring, scheduling, and development of staff, while fostering a positive NIKE culture. A passion for sport and strong English communication are essential for success.