Retail Assistant - Full Time - Southport

North West Air Ambulance Charity; Liverpool; On-site; GBP 24,000; Full time

Job summary

A humanitarian organization in Liverpool seeks a Retail Assistant to manage stock availability, assist with pricing, and deliver exceptional customer service in their new retail store. Experience with EPOS, cash handling, and strong organizational skills are essential. This role offers the opportunity to make a meaningful difference in the community.

Qualifications

• Experience working with an EPOS system.
• Knowledge of Gift Aid procedures.
• Knowledge of Health & Safety regulations.

Responsibilities

• Ensure maximum stock availability through efficient sorting.
• Assist with pricing items for profit maximization.
• Provide excellent customer service and donor experiences.

Skills

Good standard of numeracy

IT literate

Cash handling experience

Strong organisational skills

Effective communication

Pro-active team member

Job description

Overview

Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. We’re thrilled to announce we are opening brand-new retail store in Southport, and we’re looking for enthusiastic, customer-focused individuals to join us as Retail Assistants!

Job Details

• Job Title: Retail Assistant
• Department: Retail
• Reporting To: Shop Manager
• Salary: £23,651
• Working Hours: 36 hours per week

Main duties and responsibilities

• Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
• Assist with pricing of items to ensure profit maximization.
• Proactively promote Gift Aid in order to maximise contributions from donations.
• Work alongside volunteers acting as a role model ensuring standards of quality are met.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity.
• Provide excellent customer service and donor experience, which attracts new supporters every day.
• Ensure high standards of cleanliness, display and merchandising are met.
• Ensure the Health and Safety of your colleagues and customers.
• Establish quality standards, consumer safety and ensuring continuity.
• Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.

Experience

• Previously worked on an EPOS system
• Experience of working with volunteers
• Knowledge of Gift Aid procedures
• Knowledge of Health & Safety

Skills

• A good standard of numeracy and literacy
• IT literate
• Cash handling experience
• Communicate effectively across a multi-site organisation
• Strong organisational skills
• Pro-active team member

Personal Attributes / Abilities

• Ability to manage time with conflicting priorities
• Open, adaptable, honest and reliable
• Flexible approach to meet the demands of the Charity
• Enthusiastic and motivated to deliver excellent service
• Ability to be standing/walking during working hours
• Ability to lift and move heavy items including furniture in our Furniture shops