Retail Advisor

BT Group; Taunton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications company in Taunton is looking for a Retail Advisor to connect with customers and provide exceptional service. With a pay of £13.12 per hour plus on-target commission, the role emphasizes adaptability, resilience, and a drive for success. No retail experience is necessary; all required training will be provided. The company values growth and offers extensive perks including private healthcare options and career development support.

Benefits

Online GP access

Paid carer’s leave

Discounts on products

Career development support

Volunteering days

Private Healthcare options

Qualifications

• No prior retail experience needed, but willingness to learn is essential.
• Confidence to engage with customers and provide solutions.
• Ability to stay calm under pressure is valued.

Responsibilities

• Help customers connect to important moments of their lives.
• Provide exceptional customer service every day.
• Drive toward sales targets and build genuine relationships.

Skills

Resilience

Adaptability

Customer service skills

Job description

Retail Guide

Working Hours – 25 hours per week, over 7 days. Full time overtime available, so can do as many hours as possible.

Location – Taunton

£13.12 p / h plus 20% on target commission

What’s in it for you?

• £13.12 per hour + on-target commission – rewarding your performance and drive
• 24 / 7 Online GP access for you and your immediate family – because your wellbeing matters
• Market‑leading paid carer’s leave – supporting you when your loved ones need you most
• Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products – saving you hundreds every year
• Career development support – carve your own path with training and progression opportunities
• Season Ticket Travel Loan – making your commute more affordable
• Volunteering days – give back to your community with paid time off
• Optional Private Healthcare and Dental – extra peace of mind for you and your family

At EEwe seeopportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast‑paced, customer‑focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience is not just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive toward targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

Ready to turn your strengths into a rewarding career? Apply today.

At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check.