Retail Advisor

EE RETAIL; Mere Green; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications company is seeking a Retail Advisor in Sutton Coldfield to help customers connect to important moments in their lives. You will excel in a fast-paced, customer-focused environment using skills like resilience and adaptability. While retail experience isn't necessary, the company provides ample training for you to succeed and offers competitive pay, career development support, and various employee benefits. Join a team that values your unique qualities and supports your success.

Benefits

Competitive hourly wage

24/7 Online GP access

Paid carer’s leave

Equal family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Calm under pressure and able to think on your feet.
• Ability to drive towards targets and build genuine relationships.
• Eager to learn and adapt in a fast-paced environment.

Responsibilities

• Help customers connect to the most important moments of their lives.
• Provide excellent customer service with energy, empathy, and expertise.
• Embrace individuality and adapt to customer needs.

Skills

Resilience

Adaptability

Customer relationship building

Job description

Retail Advisor

Salary: £13.12 per hour

Working hours: 30 Hours

Location: Sutton Coldfield

What’s in it for you?

• £13.12 per hour + on-target commission – rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family – because your wellbeing matters
• Market-leading paid carer’s leave – supporting you when your loved ones need you most
• Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products – saving you hundreds every year
• Career development support – carve your own path with training and progression opportunities
• Season Ticket Travel Loan – making your commute more affordable
• Volunteering days – give back to your community with paid time off
• Optional Private Healthcare and Dental – extra peace of mind for you and your family

Overview

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

Qualifications

Ready to turn your strengths into a rewarding career? Apply today.