Restaurant Supervisor: Lead Service & Guest Delight

Coaching Inn Group; High Kelling; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

TipJar tips distribution

Career development programmes

Hero of the month/year schemes

Discounts on food across hotels

50% off accommodation

Annual stay for £1

Employee assistance programme

Wellbeing support

Job summary

The Coaching Inn Group is seeking a Restaurant Supervisor for The Pheasant, Kelling, Holt to lead a busy service and deliver hospitality from the heart. You will manage a section or the full restaurant, guide a team, and ensure opening/closing procedures and cash handling are performed to the highest standards.

Ideal candidates have food safety knowledge, guest‑focused service, and upselling skills to enhance guest experiences in a hotel dining setting.

Qualifications

• Experience leading and motivating a team in a busy restaurant.
• Ability to manage opening and closing procedures and cashing up.
• Strong knowledge of food safety, allergens and licensing requirements.
• Experience handling guest complaints professionally.
• Ability to upsell food, wine, drinks, sides and desserts.
• Collaborate closely with the kitchen to maintain service flow.
• Experience in a hotel restaurant or quality dining environment is preferred.

Responsibilities

• Run busy restaurant services and manage a section or the full restaurant.
• Lead and motivate the team, delegate tasks and maintain high standards.
• Implement opening and closing procedures, cashing up and basic admin.
• Uphold food safety, allergen knowledge and licensing compliance.
• Resolve guest complaints professionally and upsell menu items.
• Work closely with the kitchen to ensure smooth service flow.
• Support a hotel dining operation with a focus on guest experience.

Skills

Running busy services

Team leadership

Opening/Closing procedures

Cash handling

Food safety & allergens

Guest complaints handling

Upselling

Kitchen coordination

Hotel dining experience (preferred)

Job description

The Coaching Inn Group is seeking a Restaurant Supervisor for The Pheasant, Kelling, Holt to lead a busy service and deliver hospitality from the heart. You will manage a section or the full restaurant, guide a team, and ensure opening/closing procedures and cash handling are performed to the highest standards.

Ideal candidates have food safety knowledge, guest‑focused service, and upselling skills to enhance guest experiences in a hotel dining setting.