Hotel Deputy General Manager - Guest Experience Lead

Coaching Inn Group; High Kelling; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

TipJar gratuities

Life Insurance

6 weeks holidays

Career development programmes

Hero of the month/year

Discounts on food

Discounts on accommodation

Annual stay for £1

Employee assistance programme

Job summary

The Pheasant Hotel, Kelling, near Holt, part of Coaching Inn Group, seeks a Deputy General Manager with strong hospitality leadership to run the hotel and its busy bar and restaurant, ensuring guest satisfaction and smooth daily operations.

You will have at least 2 years in a senior management role in a good quality hotel or F&B, with a proven ability to lead teams, control standards, and support guests in a hands-on, detail‑oriented way.

Qualifications

• At least 2 years in a senior management role in a quality hotel or F&B operation.
• Experience taking responsibility for the business in the absence of the General Manager.
• Strong leadership, attention to detail, and guest-centric approach.

Responsibilities

• Lead the team from the front to maintain high operational standards.
• Oversee bar, restaurant and hotel guest experience.
• Manage financial performance in GM's absence.
• Drive guest satisfaction and revenue through strong leadership.

Skills

Team leadership

Shift management

Guest focus

Financial management

Staff training

Job description

The Pheasant Hotel, Kelling, near Holt, part of Coaching Inn Group, seeks a Deputy General Manager with strong hospitality leadership to run the hotel and its busy bar and restaurant, ensuring guest satisfaction and smooth daily operations.

You will have at least 2 years in a senior management role in a good quality hotel or F&B, with a proven ability to lead teams, control standards, and support guests in a hands-on, detail‑oriented way.