Restaurant Supervisor

The Pheasant Hotel Ltd; North Creake; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

TipJar weekly gratuities

Career development programmes

Discounts on food and accommodation

Wellbeing support

Job summary

The Coaching Inn Group is seeking a Restaurant Supervisor to join The Pheasant team in Kelling, Holt. You will run busy service periods, supervise a section, and lead a friendly team to deliver consistently high standards and guest satisfaction.

Ideal candidates have proven team leadership, food safety awareness, and a knack for upselling drinks, desserts, and dining experiences, with flexibility for weekdays, weekends, and evenings.

Qualifications

• Experience leading and motivating a team, including delegating jobs and maintaining standards.
• Experience with opening/closing procedures, cashing up, and basic administration.
• Knowledge of food safety, allergens, and licensing requirements.

Responsibilities

• Run busy services and manage a restaurant section.
• Lead and develop the team to deliver high standards.
• Collaborate with kitchen to ensure smooth service flow.
• Cover opening and closing duties as needed.

Skills

Team leadership

Guest service

Food safety knowledge

Opening closing procedures

Upselling

Job description

We are looking for a Restaurant Supervisor to join the team at The Pheasant, Kelling, Holt. Why work for the Coaching Inn Group?

• Work/Balance? A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Tips? A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar
• Development? Award winning career development programmes
• Reward? We have fantastic Hero of the month and Hero of the year schemes
• Discounts? Up to 50% discount off food across all of our hotels and 50% off accommodation
• Something different? Annual stay for £1 offer
• Personal support? Employee assistance programme and wellbeing support

At the Coaching Inn Group, we have one mission – to deliver Hospitality from the Heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments

The Coaching Inn Group is the premier operator of historic Coaching Inns and premium destination hotels in beautiful market towns and beauty spots across the UK, and we have been highlighted as one of the Top 25 Companies to Work For.

We are looking for a talented Supervisor to join our team with the following skills and abilities:

• Running busy services and managing a section or whole restaurant.
• Experience leading and motivating a team, including delegating jobs and keeping standards high.
• Experience with opening and closing procedures, cashing up and basic administration.
• Good knowledge of food safety, allergens and licensing requirements.
• Experience dealing with guest complaints professionally and resolving issues.
• Understanding of upselling food, wine, drinks, sides and desserts.
• Experience working closely with the kitchen to maintain communication and service flow.
• Ideally, experience in a hotel restaurant or quality dining environment.

The role is flexible and we would consider part time or full time, and it's a mix of week days, weekend, and evenings.

Our hotels are located in picturesque market towns and operate with a bustling food and beverage offering, coupled with a busy bedroom trade. We are the marquee venue in each of the towns we are in, and provide a vibrant and exciting environment that also celebrates the history of our magnificent buildings.

Our people are what brings these experiences to life. Every person that works within the Coaching Inn Group are passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.

We offer award winning training and career development. We just ask that you bring a ‘can-do’ attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.

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