Restaurant Reception Manager

Sutton Hotel Collection; Bath; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality membership

Learning and Development

Health Assured

Subsidised Learning Courses

Job summary

The Sutton Hotel Collection in Bath is seeking a Restaurant Reception Manager to lead the host team, welcome guests and coordinate with the dining team. This onsite role offers a salary of £33k-£35k plus service charge and a comprehensive benefits package.

Reporting to the Restaurant General Manager, you will guide the guest journey from booking to farewell, train staff, manage reservations, and ensure a seamless, memorable experience in our evolving restaurant.

Qualifications

• Excellent interpersonal and written/verbal communication.
• Highly detailed and attentive with accurate records and schedules.
• In-depth knowledge of restaurant, bar, and hotel promotions.
• Exceptional customer service with a friendly, approachable demeanor.
• Strong organizational skills for fast-paced environments.
• Comfortable with ad hoc requests from guests or managers.

Responsibilities

• Lead the host team through breakfast, lunch and dinner.
• Welcoming guests, assigning bookings, and coordinating with the restaurant team.
• Oversee guest journey from booking to farewell and train hosts.
• Manage restaurant reservations and liaise with reception for seamless service.
• Know food and drinks offerings and promotions.
• Handle guest complaints.
• Record guest information and use it to enhance experience.
• Keep reception/host area tidy and reflective of brand values.
• Receive and plan event bookings with restaurant manager and head chef.

Skills

Interpersonal communication

Attention to detail

Customer service

Organizational skills

Job description

Restaurant Reception Manager, £33k-£35k plus service charge and great benefits

Onsite, shifts, five days out of seven.

About Sutton Hotel Collection

Our collection of hotels, comprising, the Castle Hotel, Windsor, Francis Hotel, Bath and Queens Hotel, Cheltenham, features boutique properties, each with its own original design and unique stories to tell. Our mission is to provide truly memorable moments and create lasting connections to our guests.

As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Bath’s history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that today’s traveller expects.

About The Role

The hotel is embarking on a multi-million pound transformation. The new restaurant will offer all day dining and the restaurant reception managers’ team will be the first point of contact for our guests.

Reporting to the Restaurant General Manager, you will have the opportunity to really make your mark in the restaurant scene in Bath, the reception and host team will lead the way in guest experience, guiding guests through their time in the restaurant and bar and elevating their time with us, ensuring that they will return time and time again.

Responsibilities

• Working with the Head Host to manage and lead the host team through breakfast, lunch and dinner.
• Welcoming guests and allocating them on the booking platform and coordinating with the restaurant team
• Overseeing the guest journey from booking to farewell helping to train the host order of service
• Manage the reservations for the restaurant and liaise with hotel reception for a seamless guest experience when booking in the restaurant
• In depth knowledge of the food and drinks available and a clear understanding of promotions and offers from the hotel and wider group
• Complaint handling
• Recording guest information and deploying that information to enhance guest experience
• Maintain a tidy and organized reception/host area, ensuring it reflects our company's brand and values.
• Receive and plan event bookings working with the restaurant manager and head chef

Requirements

• Excellent interpersonal and communication skills, both verbal and written.
• Highly detailed and attentive, ensuring accuracy in maintaining records and managing schedules.
• In depth knowledge of the restaurant and bar offering as well as the hotels offers and promotions
• Exceptional customer service skills with a friendly and approachable demeanour
• Strong organizational abilities with the ability to maintain composure in a fast-paced environment.
• Be comfortable dealing with ad hoc or short notice requests from guests or assigned by department head

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place