Reception Supervisor

Castlebridge Hospitality; Bath; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Staff room rates

Dining discount at restaurants or bars

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare plans

Referral schemes

Flexible shift patterns

5-Star Service rewards programme

Wagestream access

Employee assistance programme

Internal communications hub

Job summary

Castlebridge Hospitality's Hotel Indigo Bath is seeking a Reception Supervisor to join the team in Bath. You will help lead the front office, ensuring a warm welcome and exceptional guest experiences while supporting the Front Office Manager and other departments to keep operations running smoothly.

Applicants should have hospitality experience, be capable of motivating a team, and be flexible to cover shifts in a 24/7 operation. UK eligibility will be checked as part of the process.

Qualifications

• Experience working in a similar role within the hospitality industry.
• Proven leadership experience in motivating and leading a team.
• Flexible and adaptable with a focus on guest experience.
• Eligible to live and work in the UK.

Responsibilities

• Lead the organisation and running of the reception department under the Front Office Manager.
• Provide guests with a warm welcome and unparalleled service.
• Roll up sleeves and actively support team when needed.
• Cover Duty Manager shifts (Late/Early) and occasional Nights to cover holidays or sickness.
• Handle complaints and manage the Front Desk Team to ensure smooth operations.

Job description

Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.

Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

But Hotel Indigo Bath is more than just a Hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We have a fantastic opportunity for a Reception Supervisor to join our team. Supporting the Front Office Manager you’ll help lead the organisation and running of the reception department. You’ll be front and centre of our stage leading your team to provide guests and visitors with a warm welcome and unparalleled service. Your number one priority is the customer experience and you will have a strong track record in motivating and leading a team, whilst also being prepared to roll up your sleeves and get stuck in! You will be someone who likes to get to know people, be able to start authentic, genuine conversations and inspire our guests to create wonderful memories.

Strong attention to detail and a good understanding of front office systems and procedures is essential. You will be incredibly structured and encourage strong working relationships between the other Front of House departments, supporting them when needed, to work together to ensure the smooth running of each area. Cover Duty Manager Shift (Late/Early), ocassionally Nights to cover holidays or sickness. Handling Complaints and managing the Front Desk Team.

The Ideal Candidate:

We’re looking for a Reception Supervisor that will inspire the team to put our guests at the heart of everything they do. You’ll need experience working in a similar role within the hospitality industry, ideally within a Front of House department. You’ll have led a team and be confident in communicating across all levels and supporting the Reception Manager and other HOD’s with the smooth running of each department. Your daily priorities will change based on the needs of the business so being flexible and adaptable is a must for this role.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.