Night Team Member

Castle Hotel - Front Office; Windsor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

On-site parking

Uniform provided

Staff discounts across Sutton Hotel

Job summary

Castle Hotel Windsor is seeking a Night Team Member to greet and assist guests during the night, ensuring a warm and professional experience. Previous hotel reception exposure is advantageous, with strong communication and composure under pressure essential for delivering exceptional service.

Join a prestigious Windsor property with superb benefits and a commitment to staff development. The role starts August 2026 and offers a competitive annual salary, plus a range of wellness and lifestyle

Qualifications

• Night shift availability and willingness to work unsocial hours.
• Strong communication and customer-focused approach.
• Immaculate personal presentation and professional demeanor.

Responsibilities

• Provide a warm welcome to hotel guests at night.
• Assist with reception tasks and guest needs during night shifts.
• Maintain security, check-ins, and handling late guest requests.

Skills

Night shift experience

Customer-focused

Communication skills

Professional presentation

Job description

Night Team Member – Castle Hotel, Windsor - £26.650 per annum plus superb benefits.

Start date August 2026

The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests from around the world.

With significant investment underway, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter.

As part of Sir Richard Sutton Ltd, a family-owned business, the hotel offers the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

About the role:

Are you a night owl? If so, this position will work perfectly for your lifestyle, and previous night shift work willgive you an edge over other candidates.We are seeking a friendly, professional, and customer-focused individual to join our team as a Night Team Member.Working as a member of the Night team, you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Strong communication skills, an ability to work under pressure and immaculate personal presentation as well a professional and warm personality are all part of the overall picture.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

Here are some of the benefits you will receive, when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two nights in any Sutton Hotel Collection hotel, in a 12‑month period. Additionally you, your family and your friends are also entitled to discounted stays acrossall of our hotels and dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre‑loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Loyalty awards, annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing - A confidential service offering C therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.