Restaurant Reception Manager

Harri; Bath; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Free hotel breaks

Heka benefits platform

Salary sacrifice schemes

Enhanced parental leave

Annual social events

Learning and development programs

Wisdom Wellbeing

Job summary

Emberwood at the Francis Hotel Bath invites applications for a Restaurant Reception Manager to lead the host team and elevate guest experience in Bath.

Reporting to the Restaurant General Manager, you will manage reservations, welcome guests, coordinate with the restaurant and hotel teams, and ensure smooth guest journeys from booking to farewell. The role includes a salary of £33k-£35k plus service charge and a benefits package.

Qualifications

• Excellent interpersonal and communication skills.
• Highly detailed and attentive, ensuring accuracy in records and schedules.
• In depth knowledge of restaurant and bar offerings as well as hotel promotions.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Strong organizational abilities with the ability to maintain composure in a fast-paced environment.
• Be comfortable dealing with ad hoc or short notice requests from guests or department head.

Responsibilities

• Work with Head Host to manage and lead the host team through breakfast, lunch and dinner.
• Welcoming guests and allocating them on the booking platform and coordinating with the restaurant team.
• Overseeing the guest journey from booking to farewell and training the host order of service.
• Manage the reservations for the restaurant and liaise with hotel reception for a seamless guest experience.
• In-depth knowledge of food and drinks and promotions from hotel and wider group.
• Handle complaints to ensure guest satisfaction.
• Record guest information and deploy to enhance guest experience.
• Maintain a tidy and organized reception/host area reflecting brand and values.
• Receive and plan event bookings with restaurant manager and head chef.

Skills

Interpersonal skills

Communication

Attention to detail

Guest service

Organization

Ad hoc requests handling

Job description

**Restaurant Reception Manager, £33k-£35k plus service charge and great benefits** Onsite, shifts, five days out of seven.
As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Emberwood sits at the heart of the Francis Hotel Bath, shaped by the city around us and the people who bring it to life. We welcome hotel guests and locals with the same warmth, creating experiences that feel thoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners and our suppliers work together with clarity and purpose, paying attention to the details that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition from respected voices in food and hospitality, including a listing in the Michelin Guide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern British enterprise built on stewardship, knowledge and the long view. It’s a place where people grow, feel trusted and take pride in contributing to something designed to endure.

About the role:

Reporting to the Restaurant General Manager, you will have the opportunity to really make your mark in the restaurant scene in Bath, the reception and host team will lead the way in guest experience, guiding guests through their time in the restaurant and bar and elevating their time with us, ensuring that they will return time and time again.

Responsibilities

• Working with the Head Host to manage and lead the host team through breakfast, lunch and dinner.
• Welcoming guests and allocating them on the booking platform and coordinating with the restaurant team
• Overseeing the guest journey from booking to farewell helping to train the host order of service
• Manage the reservations for the restaurant and liaise with hotel reception for a seamless guest experience when booking in the restaurant
• In depth knowledge of the food and drinks available and a clear understanding of promotions and offers from the hotel and wider group
• Complaint handling
• Recording guest information and deploying that information to enhance guest experience
• Maintain a tidy and organized reception/host area, ensuring it reflects our company's brand and values.
• Receive and plan event bookings working with the restaurant manager and head chef

Requirements

• Excellent interpersonal and communication skills, both verbal and written.
• Highly detailed and attentive, ensuring accuracy in maintaining records and managing schedules.
• In depth knowledge of the restaurant and bar offering as well as the hotels offers and promotions
• Exceptional customer service skills with a friendly and approachable demeanour
• Strong organizational abilities with the ability to maintain composure in a fast-paced environment.
• Be comfortable dealing with ad hoc or short notice requests from guests or assigned by department head

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079 hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.