Head Host

Emberwood; Bath; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free hotel breaks

Leisure passes

Enhanced parental leave

Institute of Hospitality membership

Learning and development

Health support

Subsidised learning courses

Free meals on duty

On-site parking

Uniforms

Regular social events

Cycle to work

Job summary

Emberwood Restaurant, part of the Sutton Hotel Collection in Bath, seeks a Head Host to lead reservations and guest experiences. You will drive top-line sales through effective booking management, events and promotions, while upholding the brand image across every guest interaction.

Onsite shifts, five days out of seven, with a comprehensive benefits package including free hotel breaks, leisure passes, enhanced parental leave and learning opportunities.

Qualifications

• Experience in restaurant reservations management and guest service
• Ability to drive events and promotions to increase footfall
• Strong brand ambassador presence in guest interactions

Responsibilities

• Manage all restaurant, event, and private dining bookings, ensuring guests' expectations are exceeded
• Collaborate with departments to deliver seamless events in line with client briefs
• Act as a brand ambassador for the Restaurant across guest interactions and service, maintaining quality standards

Job description

Head Host at Emberwood Restaurant - £28,600 per annum plus tronc and great benefits.

Onsite, shifts, five days out of seven.

About Sutton Hotel Collection

As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Bath’s history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that today’s traveller expects.

About the role

The hotel is due to embark on an exciting multi-million pound transformation therefore experience of working within a restaurant through a repositioning project would be desirable. At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond with beautifully designed dining area with open plan kitchen where the team will prepare local, seasonal ingredients over open fire. Complementing the restaurant will be our luxurious bar, intimate snug and terrace(s).

We are looking for an experienced Head Host to help support in driving top-line sales through effective management of reservations, local sales campaigns, and initiatives aimed at increasing footfall, enhancing brand awareness, and maintaining a steady stream of events and private functions.

Key Responsibilities

• Manage all restaurant, event, and private dining bookings, ensuring guests' expectations are consistently exceeded.
• Collaborate with all relevant departments within the company to deliver seamless and memorable events in line with client briefs.
• Act as a brand ambassador for the Restaurant, maintaining and promoting a strong, positive brand image in all customer interactions.
• Hosting the restaurant to ensure guest satisfaction is being met throughout service, and provide effective supervision to ensure smooth operations.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:

- Free Hotel Breaks- From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.

- Leisure Passes- We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.

- Enhanced Maternity and Paternity Leave(26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

- Institute of Hospitality- We will pay for your membership, creating avenues for learning, coaching and mentoring.

- Learning and Development- An extensive range of training opportunities are available to facilitate your personal development.

- Health Assured- A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.

- Subsidised Learning Courses- We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.