Hotel Receptionist

Harri; Cheltenham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Perkbox benefits

Staff discounts

Employee helpline

Free meals on duty

Career development

Milestone rewards

Job summary

The Slaughters Manor House in the Cotswolds is seeking a friendly Receptionist to welcome guests with warmth and hospitality. You will handle check-ins and check-outs, assist with reservations and local recommendations, and contribute to a memorable guest experience in a picturesque setting.

Join a quality hotel with a strong service culture, where team collaboration, flexibility, and a passion for hospitality are valued. Competitive pay and generous service charge share are part of the package.

Qualifications

• Previous experience in a reception/guest-facing role.
• Strong customer service and communication skills.

Responsibilities

• Host guests from check-in to check-out, including bookings and local recommendations.
• Foster a friendly atmosphere and build relationships across hotel teams.
• Ensure guests have a memorable experience and smooth service throughout their stay.
• Collaborate with colleagues across departments to maintain high service standards.

Job description

Location

Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay, for a full time employee.

Role Description

Come and join our team as a Receptionist and let your passion and personality shine

Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

This role would suit someone with experience working in a similar role.

Being host to our guests, means you'll pay a large part in making sure they make memories to last a lifetime.

Key responsibilities

• Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
• You spend a lot of your life at work, meaning often your colleagues’ become friends, and we encourage that. We want our employees to build close relationships across all teams.
• Ensuring all our guests have a memorable experience.
• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

Perks

• Competitive pay - We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels - you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up - we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk

If you're the type of person that likes to learn and share the wisdom, get in touch