Restaurant Partnerships Growth Manager

OrderYOYO; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Friday socials

Regular team events

Quarterly conferences and training

Holiday buying scheme

Wellness Wednesdays

Employee awards

Job summary

OrderYOYO is recruiting an ambitious Account Manager to nurture a portfolio of restaurant partners across the UK and Europe, acting as their trusted contact and driving growth. You’ll collaborate with Sales, Onboarding, Support and Product to deliver a seamless partner experience and maximise value from OrderYOYO’s apps, ePOS and marketing tools.

You’ll focus on relationship building, commercial opportunities and data-driven improvements to partner performance, with a view to long-term

Qualifications

• Experience in account management or customer success is beneficial.

Responsibilities

• Own your portfolio: Build strong, lasting relationships with a portfolio of key restaurant partners.
• Drive account growth: Identify opportunities to increase GMV, helping partners generate more orders through their branded apps and websites.
• Be commercially curious: Use account performance data and CRM insights to identify opportunities, spot trends and recommend practical ways to improve results.
• Grow product adoption: Introduce partners to relevant products and features, including marketing packages, ePOS and self-service kiosks, where they can add genuine value.
• Identify upsell opportunities: Have confident, consultative conversations that help partners understand how additional products and services can support their growth.
• Protect retention: Recognise early warning signs, tackle challenges proactively and take ownership of actions that strengthen long-term relationships.
• Stay close to your customers: Run regular account reviews, gather feedback and turn customer insights into meaningful actions.
• Work as one team: Collaborate with Sales, Onboarding, Support and Product to deliver a consistent, joined-up partner experience.

Skills

Account management

Customer success

Relationship building

Commercial thinking

CRM insights

Phone communication

Job description

OrderYOYO is recruiting an ambitious Account Manager to nurture a portfolio of restaurant partners across the UK and Europe, acting as their trusted contact and driving growth. You’ll collaborate with Sales, Onboarding, Support and Product to deliver a seamless partner experience and maximise value from OrderYOYO’s apps, ePOS and marketing tools.

You’ll focus on relationship building, commercial opportunities and data-driven improvements to partner performance, with a view to long-term