Account Manager- Restaurant Partners

OrderYOYO; Manchester; On-site; GBP 41,000 - 55,000; Full time

Benefits offered by this job

Uncapped commission

Office-based role in Manchester

Central office near Piccadilly

Job summary

OrderYOYO in Manchester is looking for an Account Manager to support Restaurant Partners. You will be the main contact for a portfolio of partners, driving growth of online orders via their apps and websites, and collaborating with product and sales teams for continual improvement.

You don’t need prior account management experience; energy and drive matter. Training will be provided, and the role is office-based in Manchester City Centre with a competitive base salary and uncapped commission.

Qualifications

• Energy, attitude and drive are valued over years on a CV.
• Training will be provided to help you succeed.
• Experience in hospitality or customer-facing roles is beneficial.
• Strong relationship-building and phone confidence.

Responsibilities

• Be the go-to contact for a portfolio of top restaurant partners.
• Help partners grow their online orders through their own app and website.
• Run regular check-ins, gather feedback, and share it with product and commercial teams.
• Use CRM data to identify where a partner could improve and recommend next steps.
• Introduce partners to products that help growth and earn commission when they sign up.
• Spot early signs of dissatisfaction and intervene to retain partners.
• Collaborate with Onboarding, Sales and Support teams for a joined-up experience.

Job description

Account Manager – Restaurant Partners

Manchester City Centre · Full-time, office-based · £29,000 basic + uncapped commission (£3000 OTE quarterly)

Love food, love people, and love the buzz of helping a business grow? Join our brand-new Account Management team and help independent restaurants and takeaways take back control of their success.

What we do at orderYOYO

We help restaurants succeed online by providing them with personalised branded mobile apps, websites and marketing. We make sure small to medium-sized restaurants and chains aren't subjected to high commissions, and we give restaurants ownership of their success

What you'll do

• Be the go-to contact for a portfolio of our top restaurant partners.
• Help partners grow their online orders through their own app and website.
• Run regular check-ins, gather feedback, and share it with our product and commercial teams.
• Use our CRM data to spot where a partner could be doing better, and recommend the right next step.
• Introduce partners to products that help them grow, like marketing packages, EPOS systems and self-service kiosks, and earn commission when they sign up.
• Spot early signs that a partner might be unhappy, and step in before they leave.
• Work closely with our Onboarding, Sales and Support teams so partners get a joined-up experience.

Your success will be measured on order growth, retention, product adoption, customer satisfaction and upselling.

Who we're looking for

You don't need to have been an Account Manager before. We care more about energy, attitude and drive than years on a CV, and we'll give you the training to succeed. This role could be a great next step if you've worked in:

• Customer success, customer service or support
• Sales, telesales or business development
• A junior account management or account executive role
• Hospitality, such as restaurants, bars, takeaways or food delivery

You'll also be:

• Full of energy, positive, and up for a challenge
• A natural at building relationships, and confident on the phone
• Curious about how restaurants make money, and keen to help them make more
• Organised and proactive, someone who follows through
• Hungry to learn and grow your career

What you'll get

• £29,000 basic salary plus uncapped monthly commission
• Quarterly conferences and training days
• Employee awards
• Wellness Wednesdays
• A holiday buying scheme
• A central office, 10 minutes' walk from Piccadilly

Who we are at orderYOYO

Company culture is at the forefront of our minds. We create an enjoyable, safe working environment where personal expression is supported. We are one team at orderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey with us, helping you be the best you can be through consistent, ongoing training across all areas of the business. Our values (Passion, Action, Compassion, One Team) are what make us who we are, and they're embedded in your day-to-day, whichever area of the business you work in.

If you're excited about hospitality, love talking to people, and want to grow with a fast-moving company, we'd love to hear from you.