Restaurant Ops Lead - Growth & Guest Experience

KFC Sheldon - Coventry Road; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips per shift

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is looking for an Assistant Restaurant General Manager to support the team, own day-to-day operations, and help drive performance and guest experience. You’ll lead by example, train and motivate the crew, and ensure the restaurant runs smoothly even when things get busy.

Join us to build a strong dream team, own KPIs, and keep everything compliant and clean, while making every guest feel special and turning first-timers into regulars with memorable moments.

Qualifications

• You’ve helped manage teams before and know how to bring out the best in others.
• You support building strong teams, handle tough convos, and make sure everyone feels valued.
• You help ensure smooth operations — efficient, clean, compliant — even when things get hectic.

Responsibilities

• Support like a leader. Assist in taking ownership of the restaurant — help drive performance, hit goals, and keep the vibe alive.
• Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them.
• Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what’s expected.
• Keep everything running smooth. Stay on top of the admin — from rosters to stock, you help ensure the behind-the-scenes work is solid.
• Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back.

Skills

Lead by example

Team leadership

People management

Job description

KFC is looking for an Assistant Restaurant General Manager to support the team, own day-to-day operations, and help drive performance and guest experience. You’ll lead by example, train and motivate the crew, and ensure the restaurant runs smoothly even when things get busy.

Join us to build a strong dream team, own KPIs, and keep everything compliant and clean, while making every guest feel special and turning first-timers into regulars with memorable moments.