Restaurant Ops Lead — Drive Guest Experience & Team Growth

KFC Billingham - Wynard Services; Wolviston; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is looking for an Assistant Restaurant General Manager to lead the team, own daily operations, and drive exceptional guest experiences. You will ensure smooth service, high standards, and a welcoming atmosphere for both guests and staff.

You will train and coach the crew, manage performance, and Own KPIs while maintaining a productive, compliant, and friendly restaurant environment.

Qualifications

• Proven leadership of restaurant teams.
• Ability to coach, train and motivate staff.
• Strong focus on delivering excellent guest experiences.

Responsibilities

• Support like a leader, take ownership of day-to-day restaurant operations.
• Train, coach and motivate crew to meet and exceed standards.
• Own KPIs, support team to hit targets per shift.
• Manage rosters and stock to ensure smooth backend operations.
• Turn first-time guests into regulars with memorable service.

Skills

Leadership

Team management

Operations

Guest experience

Job description

KFC is looking for an Assistant Restaurant General Manager to lead the team, own daily operations, and drive exceptional guest experiences. You will ensure smooth service, high standards, and a welcoming atmosphere for both guests and staff.

You will train and coach the crew, manage performance, and Own KPIs while maintaining a productive, compliant, and friendly restaurant environment.