Restaurant Ops Lead: Elevate Guest Experience & Team

KFC-Washington---the-Galleries; Washington; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is seeking an Assistant Restaurant General Manager to lead daily operations, drive guest satisfaction, and inspire the team to deliver top performance. The role focuses on managing the restaurant, coaching staff, and maintaining a welcoming, efficient environment across shifts.

You will own the guest experience, operational standards, and KPI attainment, while fostering a culture where the team can grow and feel valued. This is a hands-on leadership position at our location.

Qualifications

• Experience leading restaurant teams and managing shifts.
• Proven ability to coach, mentor, and develop staff.
• Strong focus on guest experience and performance KPIs.

Responsibilities

• Lead day-to-day restaurant operations and drive KPIs.
• Coach and motivate crew to meet standards.
• Manage rosters, stock, and admin tasks.
• Ensure safety, cleanliness, and compliance.

Skills

Team leadership

Operations management

People development

Job description

KFC is seeking an Assistant Restaurant General Manager to lead daily operations, drive guest satisfaction, and inspire the team to deliver top performance. The role focuses on managing the restaurant, coaching staff, and maintaining a welcoming, efficient environment across shifts.

You will own the guest experience, operational standards, and KPI attainment, while fostering a culture where the team can grow and feel valued. This is a hands-on leadership position at our location.