Restaurant Operations Lead - Grow People & Performance

KFC; Lancaster; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

KFC is seeking an Assistant Restaurant General Manager to support the team, take charge of the day-to-day operations, and help hit performance goals while ensuring the team doesn’t just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home.

We hire people who are real and bring their best selves to work.

Qualifications

• You lead by example and have experience managing teams.
• You understand people and can build strong teams, handle tough conversations, and value staff.
• You keep operations running—efficient, clean, compliant—even under pressure.

Responsibilities

• Support like a leader by taking ownership of the restaurant, driving performance, hitting goals, and maintaining the vibe.
• Train, coach, and motivate the crew to meet and exceed standards.
• Own your KPIs, support the team, and ensure every shift delivers what’s expected.
• Keep rostering and stock and other admin tasks on track to run smoothly behind the scenes.
• Make every guest feel special and turn first-time visitors into regulars.

Job description

KFC is seeking an Assistant Restaurant General Manager to support the team, take charge of the day-to-day operations, and help hit performance goals while ensuring the team doesn’t just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home.

We hire people who are real and bring their best selves to work.