Restaurant Ops Lead: Guest Experience & Team Coach

KFC; Dumfries; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is seeking an Assistant Restaurant General Manager to lead daily operations and mentor a diverse team. You will drive performance, ensure excellent guest experiences, and maintain store standards in a fast-paced setting.

You will coach staff, manage rosters and inventory, and own KPIs to help the restaurant hit its targets. Join a brand that values authentic service and real people.

Qualifications

• Experience leading restaurant teams and driving performance.
• Strong people skills; ability to coach and motivate staff.
• Proven ability to manage day-to-day operations and guest experience.

Responsibilities

• Take charge of day-to-day restaurant operations and guest experience.
• Train, coach and motivate the team to meet and exceed standards.
• Own KPIs and help the team hit performance targets.
• Oversee rostering, stock and admin to ensure smooth running.
• Create a welcoming, high-energy environment for guests and staff.

Skills

Leadership

Team management

Coaching

Operations

KPIs

Job description

KFC is seeking an Assistant Restaurant General Manager to lead daily operations and mentor a diverse team. You will drive performance, ensure excellent guest experiences, and maintain store standards in a fast-paced setting.

You will coach staff, manage rosters and inventory, and own KPIs to help the restaurant hit its targets. Join a brand that values authentic service and real people.