Assistant GM - Guest Experience & Ops Lead

KFC; Banbury; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus

Life assurance

Free chicken & chips every shift

Staff discount

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

KFC is looking for an Assistant Restaurant General Manager to lead daily operations, coach the team, and ensure an outstanding guest experience. You will own the restaurant’s performance, help build a strong culture, and keep everything running smoothly even under pressure.

You’ll focus on leadership, people development, and operational excellence, while delivering targets and maintaining a welcoming environment for guests and staff alike.

Qualifications

• You’ve helped manage teams before and know how to bring out the best in others.
• You support building strong teams, handle tough convos, and make sure everyone feels valued.
• You keep operations running—efficient, clean, and compliant—even when things get hectic.

Responsibilities

• Lead by example to drive performance and maintain a strong guest experience.
• Coach and develop the team to meet and exceed standards.
• Own scheduling, stock control, and administrative tasks to keep the restaurant running smoothly.
• Turn first-time guests into regulars by delivering memorable service.
• Monitor KPIs and support the team to hit targets and maintain a great atmosphere.

Skills

People leadership

Team management

Operations focus

Job description

KFC is looking for an Assistant Restaurant General Manager to lead daily operations, coach the team, and ensure an outstanding guest experience. You will own the restaurant’s performance, help build a strong culture, and keep everything running smoothly even under pressure.

You’ll focus on leadership, people development, and operational excellence, while delivering targets and maintaining a welcoming environment for guests and staff alike.