Restaurant Manager

Utilita Arena; Rowley Green; On-site; GBP 17,000 - 25,000; Full time

Job summary

Legends Global is seeking a Matchday Restaurant Manager to lead premium hospitality experiences at Coventry Building Society Arena. You will oversee restaurant operations on matchdays and events, ensuring guest satisfaction and high standards in a fast-paced environment.

You will recruit, train and motivate a team, manage stock, cash handling and EPOS operations, and uphold food safety and licensing requirements across busy events such as football matches and concerts.

Qualifications

• Experience managing or supervising in busy restaurant, hospitality, events or premium service environments.
• Strong leadership to inspire and develop teams in a fast-paced setting.
• Excellent customer service and relationship-building to create memorable guest experiences.
• Organisational, problem-solving and decision-making abilities under pressure.
• Knowledge of EPOS systems, stock control, cash handling and daily operations.
• Understanding of food safety, health & safety and licensing requirements.

Responsibilities

• Lead and oversee day-to-day operation of a hospitality restaurant during matchdays and events, ensuring seamless service.
• Deliver exceptional guest experiences with high service standards and hospitality.
• Recruit, brief, train, motivate and support team members.
• Manage restaurant performance during service, including floor operations, guest enquiries and complaints, staffing levels and coordination with kitchen and bar teams.
• Ensure compliance with company policies, licensing, food safety and health & safety procedures.
• Support stock management, cash handling, EPOS systems and administrative tasks.
• Collaborate with Hospitality and Food & Beverage teams to deliver premium dining experiences and drive improvements.

Skills

Leadership

Customer service

Communication

EPOS systems

Organisational skills

Tools

EPOS systems

Job description

The Venue

Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year.

We are renowned for hosting a myriad of exhibitions, sporting events, including the Commonwealth Games and a wide range of entertainment

Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen Coldplay, Harry Styles and the Arctic Monkeys.

The Role

As a Matchday Restaurant Manager, you will lead the delivery of premium hospitality experiences within one of the Coventry Building Society Arena's restaurants. Responsible for overseeing restaurant operations during matchdays and events, you'll ensure exceptional guest service, high operational standards and a seamless dining experience from arrival through to departure.

Working closely with the wider Hospitality and Food & Beverage teams, you'll motivate and support your team, drive service excellence and ensure all food safety, licensing and company standards are consistently achieved in a fast-paced, high-profile event environment.

The Responsibilities

• Lead and oversee the day-to-day operation of a hospitality restaurant during matchdays and events, ensuring a seamless and efficient service.
• Deliver exceptional guest experiences by maintaining the highest standards of customer service, presentation and hospitality throughout the event.
• Recruit, brief, train, motivate and support team members, creating a positive working environment and ensuring service standards consistently achieved.
• Manage restaurant performance during service, including floor operations, guest enquiries, complaints resolution, staffing levels and coordination with kitchen and bar teams.
• Ensure compliance with all company policies, licensing requirements, food safety regulations and health & safety procedures.
• Support the effective management of stock, cash handling, EPOS systems and operational administration, reporting any issues promptly.
• Work collaboratively with the wider Hospitality and Food & Beverage teams to deliver premium dining experiences and continuous operational improvements.

What we're looking for

• Previous experience managing or supervising within a busy restaurant, hospitality, events or premium service environment.
• Strong leadership skills with the ability to inspire, develop and manage teams in a fast-paced setting.
• Excellent customer service, communication and relationship-building skills, with a passion for creating memorable guest experiences.
• Strong organisational, problem-solving and decision-making abilities, with the confidence to remain calm under pressure.
• Experience using EPOS systems and an understanding of stock control, cash handling and day-to-day operational processes.
• Good knowledge of food safety, health & safety and licensing requirements within a hospitality environment.
• A flexible and proactive approach, with availability to work evenings, weekends and event days, including football matches, concerts and other major events at Coventry Building Society Arena.

What's in it for you?

Competitive Rate of Pay – Earn a strong hourly rate for your work.

Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.

Weekly Pay – Get paid every week for the shifts you’ve worked.

Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.

Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• 1st Stage - Interview at the venue with the Hospitality Team.

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

Our organisation is committed to fostering an inclusive and forward‑thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.