Premium Hospitality Assistant

Utilita Arena; Rowley Green; Presencial; GBP 14 000 - 19 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive rate of pay

Flexible working

Weekly pay

Sociable workforce

Opportunities to grow

Resumo da oferta

Legends Global is seeking a Premium Hospitality Assistant to deliver exceptional experiences across Coventry Building Society Arena’s premium spaces. You will work in private boxes, restaurants, lounges and VIP areas, providing table service, beverages and attentive guest care to ensure memorable matchdays, concerts and events.

You will collaborate with kitchen and bar teams, maintain high presentation standards and deliver professional service in a fast-paced environment, contributing to an

Qualificações

• Experience in hospitality, restaurants, stadiums, events or premium service environments.
• Excellent communication and interpersonal skills in a fast-paced setting.
• Strong knowledge of food and beverage service, allergens and presentation.

Responsabilidades

• Deliver warm, professional service across premium hospitality areas (boxes, lounges, restaurants, VIP spaces).
• Provide food and beverage service, guide guests through menus and take accurate orders.
• Maintain presentation, cleanliness and high standards of hospitality in line with venue ethics.
• Work with kitchen, bar and front-of-house teams to ensure seamless service during events.
• Present informed recommendations on menus and upsell where appropriate while ensuring safety standards.
• Collaborate with teams to reflect premium standards of Coventry Building Society Arena and Legends Global.

Conhecimentos

Hospitality

Customer service

Communication

Attention to detail

Teamwork

Descrição da oferta de emprego

About Legends Global

Legends Globalis redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

The Venue

Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year.

We are renowned for hosting a myriad of exhibitions, sporting events, including the Commonwealth Games and a wide range of entertainment

Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen Coldplay, Harry Styles and the Arctic Monkeys.

The Role

As a Premium Hospitality Assistant, you will play a key role in delivering exceptional experiences across Coventry Building Society Arena's premium hospitality areas, including private boxes, restaurants, lounges and other VIP spaces. Whether providing table service, supporting premium beverage service, or looking after hospitality guests, you'll act as an ambassador for the venue and Legends Global, ensuring every guest enjoys a memorable matchday, concert or event experience.

Working closely with kitchen, bar and front-of-house teams, you'll deliver seamless, professional service while maintaining the highest standards of presentation, hospitality and guest care.

The Responsibilities

• Deliver warm, professional and engaging service across premium hospitality areas, ensuring every guest receives an exceptional experience from arrival through to departure.
• Provide attentive food and beverage service, confidently guiding guests through menus, taking accurate orders and ensuring timely, seamless delivery throughout service.
• Build positive relationships with guests by anticipating needs, responding promptly to requests and resolving concerns in a professional and guest-focused manner.
• Demonstrate strong knowledge of food, beverages, wines and allergens, making informed recommendations and enhancing the guest experience through appropriate upselling where suitable.
• Maintain outstanding presentation and cleanliness standards across hospitality suites, boxes, lounges, restaurants and service stations, ensuring compliance with food safety, hygiene and licensing requirements.
• Work collaboratively with kitchen, bar and wider hospitality teams to deliver efficient, high-quality service that reflects the premium standards of Coventry Building Society Arena and Legends Global.

What we're looking for

• A passion for hospitality and delivering memorable guest experiences through attentive, personalised and professional service.
• Previous experience in hospitality, restaurants, hotels, stadiums, events, corporate hospitality or premium service environments is desirable.
• Excellent communication and interpersonal skills, with the confidence to engage a diverse range of guests in a professional, friendly and approachable manner.
• Strong food and beverage knowledge, including an understanding of allergens and premium hospitality service standards.
• The ability to thrive in a fast-paced, high-volume event environment while maintaining exceptional attention to detail and service quality.
• A positive, reliable and team-focused attitude, with a willingness to support colleagues and contribute to a successful guest experience.
• Flexibility to work evenings, weekends and event days, alongside a genuine enthusiasm for live sport, entertainment and hospitality.

What's in it for you?

• Competitive Rate of Pay – Earn a strong hourly rate for your work.
• Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
• Weekly Pay – Get paid every week for the shifts you’ve worked.
• Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
• Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• 1st Stage - Interview at the venue with the Hospitality Team.

Any offer will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.