Hospitality Assistant Venues · Utilita Arena Sheffield

Utilita Arena; Sheffield; On-site; GBP 9,000 - 13,000; Part time

Benefits offered by this job

Competitive hourly rate

Flexible shifts

Fortnightly pay

Sociable team

Growth opportunities

Job summary

Utilita Arena Sheffield is seeking Casual Hospitality Team Members to deliver outstanding guest experiences at concerts, sports, and live events. You will work across restaurants, bars, hospitality suites, lounges and premium dining areas, maintaining high standards of service and food safety.

Applicants should be friendly, professional and able to thrive in a fast-paced environment. Evening, weekend and public holiday availability is required; EPOS familiarity is a plus.

Qualifications

• Passion for delivering exceptional customer service and guest experiences.
• Friendly, approachable, and professional with excellent communication skills.
• Strong team player capable of working in a fast-paced environment.
• Reliable, punctual, and able to stay calm under pressure.
• Flexible and willing to work evenings, weekends and public holidays.
• Experience in hospitality, events, restaurant or bar is desirable.
• Experience using EPOS/till systems is advantageous.
• Food hygiene certification or cocktail knowledge would be beneficial.

Responsibilities

• Deliver excellent customer service and provide a friendly, professional welcome to guests.
• Serve food and beverages safely and efficiently, ensuring compliance with licensing regulations.
• Process cash and card payments accurately using point-of-sale systems.
• Maintain knowledge of menus, drinks, promotions, and venue facilities.
• Assist with setup and operation of hospitality areas before, during, and after events.
• Keep service areas clean, organized and well-stocked during service.
• Follow all food safety, health & safety, hygiene and licensing requirements.
• Report safety, maintenance or security issues promptly.
• Work with other teams and support other departments as required.
• Demonstrate flexibility and attend training sessions to contribute to a positive team environment.

Skills

Customer service

Team player

Punctual

Flexibility

EPOS tills

Food hygiene

Communication

Guest interaction

Tools

EPOS/till systems

Job description

If you are looking for a way into the events Industry, this is a great place to start. You don’t need to have loads of experience – the right fit it the most important thing. But you should have an understanding of the industry, an interest in Events and an enthusiastic willingness to get stuck into anything asked of you.

The Venue

A cornerstone of South Yorkshire’s entertainment scene, Utilita Arena Sheffield has been welcoming audiences since 1991. Purpose-built for world-class live events, the arena hosts an exciting mix of international music acts, major sporting fixtures, and large-scale corporate events. With a capacity of over 13,000, it stands as one of the region’s premier venues, combining a rich history with a vibrant programme that continues to attract visitors from across the UK.

The Role

As a Casual Hospitality Team Member, you will play a key role in delivering exceptional hospitality experiences to guests attending concerts, sporting events, comedy shows and other live entertainment at Sheffield Arena.

Working across restaurants, bars, hospitality suites, lounges and premium dining areas, you will provide outstanding customer service whilst maintaining the highest standards of food safety, cleanliness and professionalism. You will be expected to represent the venue with enthusiasm, creating memorable experiences for every guest.

The Responsibilities

• Deliver excellent customer service and provide a friendly, professional welcome to guests.
• Serve food and beverages safely and efficiently, ensuring compliance with licensing regulations.
• Process cash and card payments accurately using point-of-sale systems.
• Maintain strong knowledge of menus, drinks, promotions, and venue facilities.
• Assist with the setup, presentation, and smooth operation of hospitality areas before, during, and after events.
• Keep service areas clean, organised, and well-stocked throughout service.
• Follow all food safety, health & safety, hygiene, allergen, and licensing requirements.
• Report any safety, maintenance, or security issues promptly.
• Work collaboratively across teams and support other departments as required.
• Demonstrate flexibility, attend training sessions, and contribute to a positive team environment.

What we're looking for

• A passion for delivering exceptional customer service and guest experiences.
• Friendly, approachable, and professional with excellent communication skills.
• A strong team player who works well with colleagues in a fast-paced environment.
• Reliable, punctual, and able to remain calm under pressure.
• Flexible and willing to work evenings, weekends, and public holidays.
• Previous experience in hospitality, events, restaurant, or bar environments is desirable.
• Experience using EPOS/till systems is advantageous.
• Food Hygiene certification, bar experience, or cocktail knowledge would be beneficial.
• Positive, enthusiastic, and proactive with a strong work ethic.
• Well-presented with excellent attention to detail.
• Confident when interacting with guests and handling customer enquiries.
• Eager to learn, develop new skills, and contribute to a positive team culture.

What's in it for you?

Competitive Rate of Pay – Earn a strong hourly rate for your work.

Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.

Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.

Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.

Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• 1st Stage - Video Interview

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.