Concessions Team Leader

Legends Global (Europe); Coventry; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Flexible shifts

Weekly pay

Sociable team

Growth opportunities

Job summary

Legends Global (Europe) in Coventry is seeking a Concessions Team Leader to oversee a concessions unit on event days. You will lead a small team, manage stock and cash processes, and uphold high standards in a fast-paced live events environment.

You will deliver exceptional guest service, coordinate shifts, monitor till operations and profit controls, and work to ensure efficient service during peak periods at the Coventry Building Society Arena.

Qualifications

• Experience in fast-paced hospitality, retail, concessions or food and beverage environments.
• Proven ability to supervise or lead small teams.
• Strong communication and interpersonal skills.
• Reliable, organised and capable of handling staff, stock, cash, and daily operations.

Responsibilities

• Deliver an outstanding guest experience with friendly, efficient service during busy event periods.
• Lead, motivate and coordinate a small team with clear communication and direction.
• Manage customer queries and complaints professionally and resolve issues promptly.
• Oversee stock control processes and ensure stock is counted, recorded and available.
• Maintain a clean, safe and fully operational concessions unit to company standards.
• Take responsibility for till operations, cash handling, refunds, end-of-shift reporting and profit control.

Skills

Hospitality experience

Leadership

Communication

Reliability

Teamwork

Tools

POS terminals

Job description

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

The Venue

Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year.

We are renowned for hosting a myriad of exhibitions, sporting events, including the Commonwealth Games and a wide range of entertainment

Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen Coldplay, Harry Styles and the Arctic Monkeys.

The Role

As a Concessions Team Leader, you'll be responsible for leading a concessions unit during event days, ensuring guests receive fast, friendly and efficient service. You'll oversee a small team, manage stock and cash processes, maintain high operational standards, and help create a positive atmosphere for both guests and colleagues in a fast-paced event environment.

The Responsibilities

• Deliver an outstanding customer experience by providing friendly, efficient service and ensuring guests are served quickly throughout busy event periods.
• Lead, motivate and coordinate a small team, providing clear communication, support and direction to ensure smooth operations and achievement of sales targets.
• Manage customer queries and complaints professionally, resolving issues promptly and maintaining high levels of guest satisfaction.
• Oversee stock control processes, ensuring stock is accurately managed, counted, recorded and readily available throughout service.
• Maintain a clean, safe and fully operational concessions unit, ensuring it is prepared for service and kept to company standards at all times.
• Take responsibility for till operations, cash handling, refunds, end-of-shift reporting and profit control measures within the unit.

What We're Looking For

• Previous experience working in a fast-paced hospitality, retail, concessions or food and beverage environment.
• Proven ability to supervise or lead small teams, ensuring colleagues remain motivated, productive and focused on delivering excellent customer service.
• Strong communication and interpersonal skills, with a friendly, approachable and professional manner.
• Highly reliable, organised and confident taking responsibility for staff, stock, cash handling and day-to-day operational performance.
• Able to work independently and as part of a team, using initiative to solve problems and keep service running smoothly under pressure.

What's in it for you?

• Competitive Rate of Pay – Earn a strong hourly rate for your work.
• Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
• Weekly Pay – Get paid every week for the shifts you’ve worked.
• Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
• Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• 1st Stage - Interview at the venue with the Retail Team.

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

We are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

We will continue to review applications on a rolling basis and may close the advert before the closing date.