Restaurant Manager

Phyllis Court Members' Club Limited; Henley-on-Thames; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

28 days holiday (pro rata)

Gym & swim access

Employee Assistance Programme (EAP)

Job summary

Phyllis Court Club Limited in Henley-on-Thames is seeking a Restaurant Manager to lead the restaurant and bar operations, enhance the dining experience for members and guests, and drive the wine offering with training and upselling initiatives.

You will work closely with the F&B leadership to develop teams, maintain high standards, and ensure seamless service across shifts, including mornings, evenings, weekends, and bank holidays.

Qualifications

• Experience leading F&B teams and delivering high service standards.
• Ability to train staff and develop wine knowledge.
• Proven track record in upselling wine and cocktails.
• Knowledge of allergens, health and safety practices.

Responsibilities

• Lead the team to deliver an exceptional experience for Members and Guests, ensuring the highest service standards.
• Oversee and lead food and beverage events and day-to-day operations within budgeted guidelines.
• Monitor restaurant and bar sales to ensure prompt, accurate service and correct charging.
• Identify team and member needs and respond in line with Club policies.
• Ensure food and beverage staff are assigned according to business needs.
• Assist in recruitment of Food & Beverage staff.
• Maintain training on allergens, health & safety, hygiene and fire safety.
• Ensure equipment is used safely and incidents are logged.

Skills

People management

Interpersonal skills

Time management

Organised work

Customer service excellence

Job description

40 hours per week (shift work including mornings, evenings, weekends, and Bank Holidays). Duty Manager shifts on rotational basis.

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta.

We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.

The Role:

You will be working closely with the Assistant Food & Beverage Manager and Food & Beverage Manager to oversee the restaurant and bar operations along with enhancing the dining experience for members and guests through the development and promotion of the wine offering.

You will be a natural positive leader and have experience in training and supporting the team, to get the best from our Supervisors and Assistants. You will have excellent overall knowledge of food and beverage, ability to pair wines with food, upsell wine and cocktails and train others with your knowledge and skills.

Responsibilities will include:

• Leading the team to deliver an exceptional experience to our Members and Guests and to ensure the highest levels of service.
• Oversee and lead food and beverage events, and other day-to-day operations, within budgeted guidelines and to the highest standards.
• Monitor all restaurant and bar sales ensuring Members and Guests are receiving prompt and accurate service in accordance with Club standards and correct charging.
• Identify both team member and Member needs and respond proactively to all their concerns in line with Club policies and standard operating procedures.
• Ensure that all food and beverage assistants are tasked in line with the needs of the business.
• Assist the Food & Beverage Manager in the recruitment of Food & Beverage Assistants.
• Be knowledgeable and up to date with training (allergens, health & safety, hygiene, fire) and how it’s applied, ensuring a safe environment for all staff and guests.
• Ensure that all equipment is handled correctly with proper training, and all breakage and incidents are logged and reported.

Skills and Experience:

• Have good people management skills, including setting personal objectives and providing feedback e.g., probationary reviews.Be able to lead by example.
• Excellent interpersonal skills including influencing and negotiating with the ability to be able to communicate clearly with Members and Colleagues.
• Have good time management skills.
• Highly organised approach to work, including ability to prioritise in a busy environment, successfully negotiate any conflict and delegate upwards when required.
• Experience in delivering exceptional customer service and maintaining high standards at all times.

Our Values

At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability.
We are committed to creating a supportive, inclusive and respectful working environment.

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Employment is conditional upon a satisfactory DBS disclosure.

Thank you for your interest in working at Phyllis Court Club. Due to high amount of applications we receive, unfortunately we are unable to respond to each of them. We will be in contact if your application is successful.

Phyllis Court Club, Marlow Road, Henley-on Thames, RG9 2HT

Department: Food & Beverage

Job Title: Restaurant Manager

£36,000 per annum

Experience: Food & Beverage, Food Service, Supervisor, Wines, Manager