Food & Beverage Waiting Staff

Wentworth Club Limited; Virginia Water; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company pension

Enhanced sick pay

Employee meals provided

Gym and spa membership

Birthday leave

Employee engagement platform discounts

Online courses and apprenticeships

Job summary

Wentworth Club is seeking a Food and Beverage Assistant to ensure Members and Guests receive warm, professional service across all F&B areas. You will contribute to daily service, bar duties, and event support under the guidance of the F&B Manager.

The role emphasises excellent presentation, strong communication, and teamwork within a luxury 5-star environment. Full-time, 40 hours per week with a focus on guest satisfaction.

Qualifications

• Experience in a luxury 5-star environment is desirable.
• Excellent personal presentation with a warm and welcoming personality.
• Able to communicate effectively with all levels of an organisation.
• Enthusiastic and positive with the ability to build relationships.
• Able to switch between tasks without loss of efficiency.

Responsibilities

• Deliver exceptional service to Members and Guests.
• Work across all F&B areas including bar, dining, and functions.
• Run daily food service, bar duties and table service under supervision.
• Ensure areas are ready for operation and maintain mise-en-place.
• Handle complaints professionally and inform the Outlet Manager.

Skills

Guest service

Communication

Presentability

Public speaking

Teamwork

Multitasking

Discretion

Job description

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

As a Food and Beverage Assistant, you will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health & safety at the front of all you do.

We will rely on you to WOW our Members and make them feel special by delivering exceptional service and being a great team player. As a Food and Beverage Assistant, you will work across all areas of our F&B department, responsible for daily food service, working on the bar, and offering table service, as well as the running of functions, under the guidance of our Food and Beverage Manager.

Full Time, 40 hours a week

Key Areas of Activity:

• Ensure excellent knowledge of all menu offerings and be able to deliver and provide all Members and Guests with exceptional service.
• Always deal with the Members and Guests in a polite, pleasant, and professional manner.
• Ensure that you constantly present yourself on time and are correctly dressed for duty.
• Ensure that all services areas are ready for operation at the correct time.
• Constant overview of the daily operation to include, but not limited to, cleanliness, food and beverage product, service delivery, clearing tables, and sufficient mise-en-place.
• Resolve any complaints in a polite and professional manner and ensure that the Outlet manager is notified.

Key Knowledge, Skills & Experience:

• Experience in a similar position within a luxury 5-star environment is desirable.
• Excellent personal presentation with a warm and welcoming personality.
• A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organisation.
• Enthusiastic and positive personality with ability to build trusting relationships with others.
• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to maintain excellent relations with staff and always maintain colleague and guest confidentiality.

As an equal opportunities' employer, Wentworth Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Wentworth Club.

BENEFITS:

• Company pension scheme with Standard Life.
• Enhanced company sick pay, maternity, and paternity leave.
• Employee meals provided.
• Corporate gym and spa membership (off-site).
• Birthday leave: one day paid time off.
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, a well-being centre and much more.
• Comprehensive online courses and apprenticeships available.