Food and Beverage Supervisor

Phyllis-Court-Club; Henley-on-Thames; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

28 days holiday pro rata

Hospitality discounts

Job summary

Phyllis Court Club in Henley-on-Thames is seeking a Food and Beverage Supervisor to oversee operations across the Club. You will work closely with the Food and Beverage Manager and Assistant Manager, supporting staff and ensuring service standards are maintained for our Members.

The role requires experience in delivering exceptional customer service, supervising a team, and a proactive, professional attitude.

Qualifications

• Experience in delivering exceptional customer service and maintaining high standards at all times.
• Previous experience in a similar role along with managing a team is desirable.
• A positive, friendly, proactive and professional attitude.
• Ability to communicate clearly and effectively with Members of the Club and colleagues.

Responsibilities

• Oversee all Food and Beverage Events
• Possess extensive knowledge of food & beverage, ability to recall menus and ingredients to inform customers and waiting staff.
• Conduct briefings before service to ensure staff are briefed on menu specials or changes, dietary requirements, special occasions etc.
• Ensure on the job training for Food and Beverage Assistants is conducted on a regular basis and in line with the Club standards.
• Ensure cashing up is done correctly and in accordance with company policy.
• Cover Duty Manager shifts on a rotational basis.

Skills

Customer service

Team leadership

Communication

Professional attitude

Job description

40 Hours per week (shift work including mornings, evenings, weekends and Bank Holidays, with no split shifts)

About Phyllis Court Club

Phyllis Courtis a private members club situated in a grand riverside manor,set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta.

We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.

The Role

Working closely with the Food and Beverage Manager and Assistant Manager you will be responsible for overseeing the Food and Beverage operations across the Club. Working alongside and supporting the Food and Beverage Assistants you will ensure the service and standards are maintained to the highest levels for our Members.

Responsibilities will include

• Oversee all Foodand Beverage Events
• Possess extensive knowledge of food & beverage, ability to recall menus and ingredients to inform customers and waiting staff.
• Conduct briefings before service to ensure staff are briefed on menu specials or changes, dietary requirements, special occasions etc.
• Ensure on the job training for Food and Beverage Assistants is conducted on a regular basis and in line with the Club standards.
• Ensure cashing up is done correctly and in accordance with company policy.
• Cover Duty Manager shifts on a rotational basis.

Skills and Experience

• Experience in delivering exceptional customer service and maintaining high standards at all times.
• Previous experience in a similar role along with managing a team is desirable
• A positive, friendly, proactive and professional attitude.
• Ability to communicate clearly and effectively with Members of the Club and colleagues

Our values

At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability. We are committed to creating a supportive, inclusive and respectful working environment.

Phylllis Court Club Benefits

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Successful completion of probationary period is also subject to satisfactory DBS disclosure and references.

Phyllis Court Club, Marlow Road, Henley-on Thames, RG9 2HT

Department

Food & Beverage

Job Title

Food and Beverage Supervisor

£30,883.65 per annum

Experience

Food & Beverage, Food Service, Supervisor, Wines