Food & Beverage Supervisor – Events & Guest Service

Phyllis Court Members' Club Limited; Henley-on-Thames; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

28 days holiday pro rata

Hospitality discounts

Job summary

Phyllis Court Club in Henley-on-Thames is seeking a Food and Beverage Supervisor to oversee operations across the Club. You will work closely with the Food and Beverage Manager and Assistant Manager, supporting staff and ensuring service standards are maintained for our Members.

The role requires experience in delivering exceptional customer service, supervising a team, and a proactive, professional attitude.

Qualifications

• Experience in delivering exceptional customer service and maintaining high standards at all times.
• Previous experience in a similar role along with managing a team is desirable.
• A positive, friendly, proactive and professional attitude.
• Ability to communicate clearly and effectively with Members of the Club and colleagues.

Responsibilities

• Oversee all Food and Beverage Events
• Possess extensive knowledge of food & beverage, ability to recall menus and ingredients to inform customers and waiting staff.
• Conduct briefings before service to ensure staff are briefed on menu specials or changes, dietary requirements, special occasions etc.
• Ensure on the job training for Food and Beverage Assistants is conducted on a regular basis and in line with the Club standards.
• Ensure cashing up is done correctly and in accordance with company policy.
• Cover Duty Manager shifts on a rotational basis.

Skills

Customer service

Team leadership

Communication

Professional attitude

Job description

Phyllis Court Club in Henley-on-Thames is seeking a Food and Beverage Supervisor to oversee operations across the Club. You will work closely with the Food and Beverage Manager and Assistant Manager, supporting staff and ensuring service standards are maintained for our Members.

The role requires experience in delivering exceptional customer service, supervising a team, and a proactive, professional attitude.