Night Porter

Phyllis Court Members' Club Limited; Henley-on-Thames; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

28 days holiday (pro rata)

Meals and hot drinks on duty

Free onsite parking

Henley Royal Regatta tickets

Job summary

Phyllis Court Members' Club Limited seeks an attentive Night Porter to support overnight operations and guest services. You may work alone or with another Night Porter, handling late check-ins, security monitoring, and bookings for members and guests on a shift pattern from 20:00 to 07:00.

The role requires basic IT skills (Microsoft Office, email) and a customer-focused approach, with a team-friendly attitude and the ability to stay calm under pressure. DBS disclosure may be required.

Qualifications

• Previous experience as Night Porter or similar role.
• Basic computer literacy including Microsoft Office and email.
• Exceptional customer service skills and friendly approach.
• Good observational skills and attention to detail.
• Ability to work under pressure and solve problems.
• Positive, team-oriented attitude and reliability.

Responsibilities

• Provide exceptional guest services during night hours, including late check-ins and responses to requests.
• Monitor and maintain security and safety across the premises.
• Assist with bookings for members and guests by phone or in person.
• Support overnight operations and report any issues to management.

Skills

Night porter experience

Computer literacy

Customer service

Observational skills

Work under pressure

Team player attitude

Tools

Microsoft Office

Email

Job description

Phyllis Courtis a private members club situated in a grand riverside manor,set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta.

We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.

The Role:

Reporting to the Front Office Manager, your role as Night Porter will involve supporting the smooth overnight operation of the Club. Working alone or alongside another Night Porter, you will perform a variety of tasks across the premises, including guest services, security, and operational support.

The role requires physical tasks along with using IT systems (training provided).

Working Pattern:

Shifts are from 20:00 pm to 07:00am, including weekends and bank holidays.

Responsibilities will include

• Provide exceptional guest services, including late check-ins, greeting residents, and addressing requests efficiently.
• Handle complaints professionally, escalating issues as needed while ensuring guest satisfaction.
• Assist with bookings for members and guests, including tickets, restaurant reservations, and room bookings, either in person or over the phone
• Manage overnight security by monitoring the premises, reporting suspicious activity, and maintaining a safe environment for guests and staff.

Skills and experience:

• Previous experience as a Night Porter would be desirable
• Basic computer literacy (Microsoft Office, email)
• Exceptional Customer Service Skills
• Strong observational skills
• Ability to work under pressure and problem solve
• Enjoy working in a team and have a positive friendly can-do attitude

Our Values

At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability.

We are committed to creating a supportive, inclusive and respectful working environment.

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Employment is conditional upon a satisfactory DBS disclosure.

Phyllis Court Club, Marlow Road, Henley-on Thames, RG9 2HT

Department

Reception

Job Title

Night Porter

£29,871.45 per annum

Experience

Night Porter, customer service, reception, front of house,