Night Porter

Phyllis Court Club; Henley-on-Thames; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Meals on duty

Free parking on site

Gym access

Life assurance

Pension scheme

28 days holiday pro rata

Staff socials

Résumé du poste

Phyllis Court Club in Henley-on-Thames is seeking a Night Porter to support the smooth overnight operation of the Club. You will work alone or with another Night Porter, handling guest services, security, and general operational tasks across the premises.

The role includes physical duties and IT system usage, with shifts from 20:00 to 07:00, including weekends and bank holidays. DBS disclosure is required.

Qualifications

• Experience in customer-facing roles is preferred.
• Proven ability to communicate clearly with guests and staff.
• Observational skills to monitor premises and trends.

Responsabilités

• Provide exceptional guest services, including late check-ins and welcome residents.
• Handle complaints professionally and escalate issues as needed.
• Assist with bookings for members and guests (tickets, dining, rooms).
• Oversee overnight security and maintain a safe environment.

Connaissances

Exceptional Customer Service Skills

Clear communication skills

Strong observational skills

Ability to work under pressure

Team player

Basic computer literacy

Description du poste

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

Permanent Position

Full Time

Shift Pattern: Four on, Four off

Hours of work:20.00pm-07.00am

£29,871.45 per annum

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta.

We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.

The Role

Reporting to the Front Office Manager, your role as Night Porter will involve supporting the smooth overnight operation of the Club. Working alone or alongside another Night Porter, you will perform a variety of tasks across the premises, including guest services, security, and operational support.

The role requires physical tasks along with using IT systems (training provided).

Shifts are from 20:00 pm to 07:00am, including weekends and bank holidays.

Responsibilities Will Include

• Provide exceptional guest services, including late check-ins, greeting residents, and addressing requests efficiently.
• Handle complaints professionally, escalating issues as needed while ensuring guest satisfaction.
• Assist with bookings for members and guests, including tickets, restaurant reservations, and room bookings, either in person or over the phone
• Manage overnight security by monitoring the premises, reporting suspicious activity, and maintaining a safe environment for guests and staff.

Skills And Experience

• Previous experience as a Night Porter would be desirable
• Basic computer literacy (Microsoft Office, email)
• Exceptional Customer Service Skills
• Clear communication skills
• Strong observational skills
• Ability to work under pressure and problem solve
• Enjoy working in a team and have a positive friendly can-do attitude

Our Values

At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability.

We are committed to creating a supportive, inclusive and respectful working environment.

Club Benefits

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Life assurance scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Employment is conditional upon a satisfactory DBS disclosure.