Assistant Restaurant Manager

Leisure People; Surrey Heath; On-site; GBP 35,550 - 43,450; Full time

Benefits offered by this job

Great Basic Salary of £39,500

World class training

Company pension

Optional Private medical insurance

Meals on Duty

Job summary

A prestigious private members' club in England is seeking an Assistant Restaurant Manager to support the team in delivering exceptional dining experiences. The role includes implementing service standards, coaching staff, and managing daily operations. Candidates should have proven leadership skills, excellent communication, and experience in a high-quality restaurant. Benefits include a competitive salary of £39,500, world-class training, and company pension.

Qualifications

• Proven leadership experience in a fast-paced restaurant environment.
• Strong communication and interpersonal skills are required.
• High attention to detail with the ability to manage pressure.

Responsibilities

• Support the Restaurant Manager in daily operations.
• Implement standard operating procedures for service excellence.
• Coach and develop team members for performance improvement.
• Handle member queries and feedback professionally.

Skills

Leadership experience

Communication skills

Interpersonal skills

Attention to detail

Calm under pressure

Food Hygiene Level 1 & 2

Knowledge of licensing laws

Experience in bar service

Team player

Problem-solving skills

Education

WSET Level 2 qualification

NVQ in Food Service

NVQ in Customer Service

Job description

Assistant Restaurant Manager | up to £39,500 basic plus benefits

We’re seeking an outstanding Assistant Restaurant Manager for one of the UK's most prestigious private members' clubs, with sites in London and Surrey. Offering exceptional dining, luxury accommodation, and world‑class leisure facilities, the Club prides itself on delivering an unrivaled member experience.

Role Purpose

Support the Restaurant Manager in leading the team to ensure the smooth and efficient day‑to‑day operation of the restaurant, while consistently delivering exceptional service to members and guests.

Key Responsibilities

• Uphold and implement standard operating procedures to deliver service excellence and ensure a consistently positive dining experience.
• Prepare staff rotas and monitor attendance and working hours to maintain optimal staffing levels in line with business needs.
• Foster a positive team culture, encouraging collaboration, motivation, and high morale across the department.
• Coach and support team members to develop their skills and maximise performance.
• Ensure all service areas are fully prepared before service, maintaining high standards of presentation.
• Take full responsibility for the department in the absence of the Restaurant Manager.
• Deliver friendly, efficient, and professional customer service, creating a welcoming atmosphere that encourages member retention and attracts new guests.
• Maintain up-to-date knowledge of menus, promotions, and new products.
• Monitor and maintain high standards of cleanliness and presentation across the department.
• Contribute ideas for promotions, service improvements, and operational efficiency.
• Handle member queries, feedback, and complaints professionally, resolving issues where possible and escalating when necessary.
• Ensure all orders are processed accurately and allocated correctly; manage cash handling and reconcile accounts in line with financial procedures.
• Promote strong teamwork and effective communication within the department and across the wider organisation.
• Manage stock and equipment responsibly, ensuring efficient use of resources and minimising waste.
• Ensure compliance with licensing laws and regulations.
• Adhere to all Health & Safety, Hygiene, and Fire Safety policies and procedures.
• Complete all mandatory training and ensure team members do the same.

Sustainability & ESG Responsibilities

• Understand and follow recycling procedures within the department.
• Actively seek ways to improve sustainability and reduce environmental impact.
• Minimise water and energy usage wherever possible.
• Promote and communicate sustainability initiatives within the team.
• Support continuous improvement in sustainable practices across the department.

Person Specification

Essential

• Proven leadership experience
• Strong communication and interpersonal skills
• High attention to detail
• Ability to remain calm and effective under pressure
• Food Hygiene Level 1 & 2 certification
• Knowledge of licensing laws
• Experience in bar service
• Strong team player
• Experience in a high‑quality, fast‑paced restaurant environment
• Effective problem‑solving skills

Desirable

• WSET Level 2 qualification
• Experience in a 4* or 5* establishment
• NVQ (or equivalent) in Food Service
• NVQ (or equivalent) in Customer Service

Benefits

• Great Basic Salary of £39,500
• World class training
• Company pension
• Optional Private medical insurance
• Meals on Duty

Interviews available immediately