Housekeeping Assistant - Casual Contract

Phyllis Court Club; Henley-on-Thames; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

28 days holiday pro rata

Pension scheme

Life assurance

Discounts at retailers

Gym & swim access

Employee Assistance Programme

Meals on duty

Complimentary parking

Henley Royal Regatta tickets

Staff socials

Institute of Hospitality membership

Job summary

Phyllis Court Club in Henley-on-Thames is seeking a casual Housekeeping Assistant. The role involves cleaning guest bedrooms, public areas and the Fitness Centre, with shifts across mornings, afternoons, evenings, weekends and Bank Holidays.

This hands-on position requires attention to detail, a friendly, professional attitude and teamwork. Training is provided on-site, and duties include restocking amenities and reporting maintenance issues as needed.

Qualifications

• Exceptional customer service skills.
• Eye for detail and high standards of cleanliness.
• Clear communication and teamwork abilities.
• Ability to work independently and use initiative.
• Experience in a similar role is desirable but full training will be provided on the job.

Responsibilities

• Clean public areas, toilets and back-of-house areas to a high standard.
• Service and prepare guest bedrooms, including departure cleans.
• Maintain cleanliness and presentation of the Fitness Centre.
• Restock amenities and ensure all areas are well presented at all times.
• Report any maintenance issues or missing items.
• Collaborate with your team to complete tasks efficiently and to a high standard.
• Follow health and safety procedures and safe working practices.

Skills

Customer service

Attention to detail

Communication

Teamwork

Initiative

Independent work

Housekeeping experience

Job description

HOUSEKEEPING ASSISTANT CASUAL

Casual Hours

£13.65 per hour

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

About Phyllis Court Club

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta.

We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.

The Role

Reporting to the Housekeeping Manager, you will play a key role in maintaining the cleanliness and presentation of the Club, including guest bedrooms, public areas and the Fitness Centre.

This is a hands‑on role where attention to detail, teamwork and a positive attitude are essential.

Working Pattern

This role operates on a flexible rota basis, including mornings, afternoons, evenings, weekends and Bank Holidays.

Our usual shifts are 7:00am–3:00pm or 2:00pm–10:00pm, although shorter shifts can also be arranged depending on operational needs and individual availability.

We are offering a casual contract where weekly hours may vary and can possibly be up to 20 hours or less. There may possibly be more hours available during busy periods.

We will aim to share our rota ahead of time but there may be the need for cover on short notice to cover sickness or other unplanned absences.

Responsibilities Will Include

• Clean public areas, toilets and back‑of‑house areas to a high standard
• Service and prepare guest bedrooms, including departure cleans
• Maintain cleanliness and presentation of the Fitness Centre
• Restock amenities and ensure all areas are well presented at all times
• Report any maintenance issues, damages or missing items
• Work collaboratively with your team to complete tasks efficiently and to a high standard
• Follow all health & safety procedures and safe working practices

Skills And Experience

• Exceptional customer service skills
• A positive, friendly and professional attitude
• Have an eye for detail and high standards of cleanliness
• Clear communication and teamwork skills
• Ability to work independently and use initiative
• Experience in a similar role is desirable but full training will be given on the job.

Our Values

At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability.

We are committed to creating a supportive, inclusive and respectful working environment.

Club Benefits

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension schemen
• Life assurance scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Employment is conditional upon a satisfactory DBS disclosure.