RESTAURANT HOST - Harrogate

Grantley Hall; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Monthly service charge

Holiday allowance

Free parking

Complimentary meals on duty

Staff discounts

Job summary

Grantley Hall in Harrogate, a five-star luxury property, seeks a Restaurant Host to welcome guests and ensure they feel looked after. You will work closely with the Restaurant Manager and Assistant Manager to run shifts, greet guests, manage reservations, and handle payments with accuracy.

Providing first-class service, you will maintain excellent communication with guests face-to-face and over the phone, coordinating with colleagues across departments and arranging special services when

Qualifications

• Excellent customer service and hospitality mindset.
• Strong communication and organizational skills.
• Professional demeanour and appearance.
• Ability to handle payments accurately and manage reservations.

Responsibilities

• Welcome guests and seat them promptly
• Work with Restaurant Manager to run shifts
• Meet and greet, manage reservations
• Handle payments and process bills accurately
• Provide first-class service and maintain guest relations
• Coordinate with other departments as needed
• Assist with special guest requests

Skills

Guest greeting

Customer service

Communication

Phone & in-person service

Job description

RESTAURANT HOST - Harrogate

• To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after
• Working alongside the Restaurant Manager and Assistant Manager to run the shifts
• Meeting and greeting customers, organising table reservations
• To deal responsibly with payment transactions and maintain strict control of the bills
• Ensure each customer receives impecabble service
• Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department
• Providing first class customer service and should be highly organised with good communication skills, both face to face and over the phone
• To maintain good working relationships with colleagues and all other departments
• Arranges for special services requested by the guest
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel

Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically 3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees ( 150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their
• wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to 100024/7
• Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
• Grantley Academy to support your development
• Annual paid volunteering days