Restaurant & Guest Experience Leader

Dobbies Garden Centres Ltd; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

Uncapped staff discount

Access to Stream financial wellbeing

Retail Trust support

Dobbies Academy development

Thriving culture

Job summary

Dobbies Garden Centres Ltd seeks a Restaurant Manager to lead our restaurant operations across our stores, delivering exceptional customer experiences through great food, safe operations, and strong team leadership.

You will manage kitchen and front-of-house, control stock, implement health and safety standards, and drive seasonal events. The role offers a supportive culture and opportunities to develop with the Dobbies Academy.

Qualifications

• Proven experience in restaurant management delivering customer-centric service.
• Understanding of budgets, profitability, and driving sales.
• Ability to coach and train teams to deliver a first-class experience.

Responsibilities

• Oversee the fast-paced restaurant operation, taking responsibility for both the kitchen and front of house operation
• Lead an engaged team, focused on delivering a great customer experience and making it work for our customer
• Ensure strict compliance with health and safety regulations at all times
• Effective stock management controls, to ensure wastage is minimised and the kitchen has everything it needs to deliver to our customers
• Support the delivery of in store events, including seasonal highlights such as Breakfast with Santa, and regular fixtures such as Afternoon Teas
• Communicate effectively with our central support teams to maintain smooth operations and feedback to improve our business
• Work as part of the overall Garden Centre Management team to deliver a safe working enviroment, commercially successful store and a great place to work for our colleagues

Skills

Hospitality experience

Restaurant management

Commercial awareness

Budgeting

Staff coaching/training

Adaptability

Customer focus

Job description

Dobbies Garden Centres Ltd seeks a Restaurant Manager to lead our restaurant operations across our stores, delivering exceptional customer experiences through great food, safe operations, and strong team leadership.

You will manage kitchen and front-of-house, control stock, implement health and safety standards, and drive seasonal events. The role offers a supportive culture and opportunities to develop with the Dobbies Academy.