Restaurant Guest Experience Leader

Slaley Hall Hotel, Spa & Golf Resort; Hexham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development opportunities

Employee assistance program

Refer a friend program

Free parking

Job summary

Slaley Hall Hotel, Spa & Golf Resort in Hexham seeks an engaging leader to supervise the hospitality team and deliver outstanding guest experiences. You will drive revenue by upselling, promote promotions, and ensure training keeps service standards high across the F&B operation.

The role emphasizes team motivation, wine and spirits knowledge, and a proactive approach to guest satisfaction in a luxury setting.

Qualifications

• Experience in a supervisory role in hospitality, especially F&B.
• Ability to motivate and lead a team in a fast-paced environment.
• Knowledge of wines and spirits is advantageous.
• Strong customer service and upselling skills.

Responsibilities

• Supervise and lead the team to deliver high guest experience.
• Drive revenue by upselling and promoting promotions.
• Ensure staff training and consistent service standards.
• Collaborate with leadership on guest relations.

Skills

Leadership

Supervision

Guest experience

Upselling

Wine knowledge

Team motivation

Job description

Slaley Hall Hotel, Spa & Golf Resort in Hexham seeks an engaging leader to supervise the hospitality team and deliver outstanding guest experiences. You will drive revenue by upselling, promote promotions, and ensure training keeps service standards high across the F&B operation.

The role emphasizes team motivation, wine and spirits knowledge, and a proactive approach to guest satisfaction in a luxury setting.