Guest Experience Supervisor – Training & Perks

Harri; Hexham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Slaley Hall Hotel, Spa & Golf Resort in Hexham seeks a motivated supervisor to lead a hospitality team and deliver outstanding guest experiences.

You will train staff, upsell promotions, and collaborate with colleagues to maintain high service standards across the dining and beverage departments.

The role offers access to leisure facilities and development opportunities within The QHotels Collection.

Qualifications

• Previous supervisory experience in a hospitality food & beverage department.
• Ability to work in a professional, efficient, high-quality, service-oriented operation.
• Good knowledge of wines and spirits.
• Excellent team motivator and team builder.

Responsibilities

• Supervise and lead the team to deliver a high standard of guest experience.
• Drive revenue by upselling and explaining promotions to guests.
• Ensure all team members receive the correct training for upselling.

Skills

Supervisory experience

Hospitality operations

Wine & spirits knowledge

Team leadership

Job description

Slaley Hall Hotel, Spa & Golf Resort in Hexham seeks a motivated supervisor to lead a hospitality team and deliver outstanding guest experiences.

You will train staff, upsell promotions, and collaborate with colleagues to maintain high service standards across the dining and beverage departments.

The role offers access to leisure facilities and development opportunities within The QHotels Collection.