Restaurant Customer Advisor

TN United Kingdom; Chester-le-Street; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Restaurant Customer Advisor in Chester-le-Street to enhance customer experiences across their restaurants. This role is pivotal in delivering exceptional service, ensuring food hygiene, and driving sales through engaging customer interactions. Ideal candidates will possess a passion for hospitality and teamwork, thriving in a lively environment. The company offers generous benefits, including flexible holidays and substantial discounts, fostering a vibrant team culture. Join this dynamic team and contribute to creating memorable dining experiences for customers.

Benefits

Generous Annual Leave

Uncapped Store Discounts

Access to Financial Wellbeing Support

Confidential Support Services

Development Opportunities

Diverse Team Culture

Qualifications

• Passion for delivering great customer experiences with a friendly attitude.
• Ability to work well in a team and thrive in a fast-paced environment.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales through customer interactions and promoting memberships.
• Maintaining store cleanliness and assisting in various operational tasks.

Skills

Customer Service

Teamwork

Sales Promotion

Product Knowledge

Time Management

Education

Experience in Customer-Facing Role

Job description

The job description is detailed and covers various aspects of the role, company background, and benefits. However, the formatting can be improved for better readability and engagement by properly structuring the content with appropriate HTML tags. Also, some repetitive or less relevant details could be condensed to maintain focus on the key responsibilities and requirements.

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Restaurant Customer Advisor, Chester-le-Street

Location: Chester-le-Street, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 587b04a90379

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting with transactions across the store
• Driving sales through customer interactions and promoting the Dobbies Club membership
• Addressing customer queries with product knowledge, allergies, and dietary requirements
• Maintaining store cleanliness and upkeep
• Working on the shopfloor and other areas as needed, including stock handling, cash handling, till work, deliveries, stock routines, and restaurant service—an opportunity to gain diverse skills and experience

Who we are looking for

• A passion for delivering great customer experiences with a friendly attitude
• Experience in a customer-facing role, preferably in hospitality
• Ability to work well in a team, build relationships, and enjoy a lively environment
• Punctual, well-presented, and hardworking
• Eager to learn new skills and gain experience
• Thrives in a busy, fast-paced setting
• Embodies our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus

What we offer

• Generous annual leave with flexible holidays
• Uncapped store discounts, including 50% off in Restaurants, 25% off in Garden Centre, and 10% off in food halls
• Access to Wagestream for financial wellbeing support
• Confidential support via Retail Trust, including virtual GP, counselling, and retail rewards
• Development opportunities through Dobbies Academy and eLearning platforms
• A vibrant, diverse, and committed team culture

About us

Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate gardening and plant care, offering a wide range of products and services, including in-store restaurants and community events. We are dedicated to being a great place to work, encouraging our colleagues to grow and succeed alongside the business.