Retail Customer Advisor

TN United Kingdom; Chester-le-Street; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Customer Advisor to enhance customer experiences in Chester-le-Street. This role is pivotal in driving sales and promoting customer loyalty while maintaining high store standards. Ideal candidates will possess a passion for customer service, thrive in a fast-paced environment, and demonstrate teamwork and proactive attitudes. The company offers generous leave, uncapped discounts, and development opportunities, making it a great place to grow your career. Join a diverse and supportive team committed to customer satisfaction and community engagement.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Financial wellbeing support

Confidential support

Development opportunities

Team culture committed to customer satisfaction

Qualifications

• Experience in a customer-facing role is essential.
• Ability to work well within a team and build relationships.

Responsibilities

• Provide excellent customer service across the store.
• Drive sales and promote customer loyalty.
• Collaborate with team to maintain store standards.

Skills

Customer Service

Sales Skills

Teamwork

Product Knowledge

Proactive Attitude

Education

High School Diploma

Job description

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Retail Customer Advisor, Chester-le-Street

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Client:

Location:

Chester-le-Street, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

aa49ddd975b2

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Addressing customer queries with great product knowledge
• Collaborating with your team to maintain store cleanliness and standards
• Working on the shopfloor and in other areas as required, including stock management, cash handling, deliveries, stock routines, and restaurant services—an opportunity to gain diverse skills and experience

Who we are looking for

• A passion for delivering a memorable customer experience with a friendly attitude
• Experience in a customer-facing role
• Ability to work well within a team, build relationships, and enjoy a positive work environment
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain experience
• Thrives in a busy, fast-paced environment
• Can demonstrate our values: being one team, continuous improvement, positivity, passion for gardens, and customer focus

What we offer

• Generous annual leave entitlement with flexible holiday options
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, 10% off in food halls
• Access to Wagestream for financial wellbeing support, early earnings, savings, and advice
• Support from Retail Trust including confidential support, virtual GP, counseling, and retail rewards
• Development opportunities via Dobbies Academy and eLearning
• A passionate, diverse, and supportive team culture committed to customer satisfaction

About us

Founded in 1865, Dobbies is the UK’s only garden centre retailer with stores nationwide. We celebrate gardening and plant care, showcasing our own brands, concessions, and services, all-year-round.

Many stores include a restaurant or coffee shop, providing a welcoming environment for customers. We host community events and support charities, fostering community engagement.

We strive to be a great place to work, encouraging colleagues to grow, share successes, and make a positive impact for customers and each other.