Restaurant Customer Advisor

TN United Kingdom; Carlisle; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a thriving team at a well-established garden centre retailer, where your passion for customer service will shine. As a Restaurant Customer Advisor, you will play a vital role in ensuring a delightful dining experience while promoting membership benefits and driving sales. This position offers a fantastic opportunity to develop new skills in a fast-paced environment, all while being part of a supportive and diverse team. Enjoy generous discounts and flexible holiday options as you contribute to a company that values its employees and customers alike.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Development opportunities

Confidential support and counselling

Qualifications

• Experience in a customer-facing role with a passion for hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service by assisting customers with transactions.
• Driving sales and promoting Dobbies Club membership benefits.
• Maintaining cleanliness and assisting with stock handling.

Skills

Customer Service

Teamwork

Product Knowledge

Sales Skills

Punctuality

Proactive Attitude

Ability to Learn

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions within the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using good product knowledge, including allergies and dietary requirements
• Working with your team to maintain cleanliness and store upkeep
• Performing tasks on the shopfloor and other areas as needed, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly smile
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctuality, professional appearance, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain experience
• Ability to thrive in a busy, fast-paced environment
• Ability to demonstrate our values — being one team, continuous improvement, positivity, passion for gardens, and customer focus

What we offer

• Generous annual leave entitlement with flexible holiday options
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
• Support from Retail Trust — confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities through Dobbies Academy and eLearning platforms
• A thriving, passionate, diverse team committed to customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate gardening and plant enthusiasm through our own brands, concessions, and services, promoting garden living all year round.

Many stores feature a restaurant or coffee shop offering a relaxed environment for refreshments and meals. We host events and community experiences, and support a national charity partner, encouraging team and customer participation.

We are dedicated to being a great place to work, fostering a supportive environment where colleagues can be their best selves, share successes, and work together to serve our customers.