Restaurant Customer Advisor

Dobbies Garden Centres Ltd; Carlisle, Orton Grange; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company where your role as a Restaurant Customer Advisor is vital in creating exceptional dining experiences. You will engage with customers, ensuring their needs are met while promoting our membership benefits. This position offers a dynamic environment where you can develop new skills, contribute to a thriving team, and enjoy generous discounts. With a rich history and a commitment to community engagement, this role is perfect for those who thrive in fast-paced settings and are eager to make a difference in customer satisfaction.

Benefits

Generous Annual Leave

50% Off in Restaurants

25% Off in Garden Centre

10% Off in Food Halls

Financial Wellbeing Support

Access to Dobbies Academy

Confidential Support Services

Qualifications

• Passionate about delivering a great customer experience.
• Experience in hospitality and customer service roles.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Time Management

Education

Experience in Customer-Facing Role

Job description

Our Restaurant Customer Advisors

play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain cleanliness and store upkeep.
5. Performing tasks on the shopfloor and other store areas as required, such as stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service — an excellent opportunity to gain new skills and experience.

Who we are looking for

• Passionate about delivering a great customer experience, serving everyone with a smile.
• Experience in a customer-facing role and a passion for working within hospitality.
• A team player who builds relationships, has fun, and celebrates success.
• Reliable, well-presented, and brings a hardworking, 'can-do' attitude.
• Eager to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.
• Demonstrates our values: being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

• Generous annual leave entitlement, with flexible holiday scheduling and limited statutory days off.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
• Access to Dobbies Academy for ongoing development through eLearning and training programs.
• A thriving, passionate, diverse culture committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation.

Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, providing a welcoming environment for refreshments and meals.

We actively engage with communities through events and charity partnerships, fostering a sense of togetherness.

We are dedicated to being a great place to work, encouraging colleagues to be their best selves, share successes, and make it work for our customers.