Restaurant Customer Advisor

Dobbies Garden Centres; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Customer Advisor, where your passion for delivering exceptional customer experiences will shine. In this dynamic role, you will engage with customers, assist with their needs, and promote our membership benefits, all while working in a vibrant team environment. Enjoy generous benefits, including uncapped discounts and opportunities for personal development. Be part of a diverse culture that celebrates success and fosters a love for gardens and plants. If you thrive in a fast-paced setting and are eager to learn, this is the perfect opportunity for you.

Benefits

Generous annual leave

50% off in Restaurants

25% off in the Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Opportunities for development

Confidential support and counselling

Qualifications

• Experience in a customer-facing role with a passion for hospitality.
• Ability to work well within a team and build relationships.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.

Skills

Customer Service

Hospitality

Teamwork

Product Knowledge

Punctuality

Adaptability

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain the cleanliness and upkeep of the store.
5. Performing various tasks on the shopfloor and other areas, including stock work, cash handling, till operation, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.

Who We Are Looking For

1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role and a passion for hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, with a proactive and hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Can demonstrate our values at all times—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.

What We Offer

1. Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
2. Uncapped store discounts: 50% off in Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Opportunities for development through Dobbies Academy’s eLearning platform and programs.
6. A thriving, passionate, diverse culture committed to customer satisfaction.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a relaxed environment for customers. We are dedicated to being a great place to work, encouraging colleagues to be their best and celebrate success together, making it work for our customers.